{"id":1313781,"url":"https://alion.io/job/ryan-specialiste-services-client-specialist-client-services","title":"Spécialiste, Services Client / Specialist, Client Services","company":{"id":1853398,"name":"Ryan","domain":"ryan.com","url":"https://alion.io/company/ryan-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada","Montreal, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":71500,"currency":"USD","period":"year","gross":null,"usd_annual":71500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Aider","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-28T09:07:27Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Why Ryan?\nHybrid and Remote Work Options\n\nAward-Winning Culture\n\nGenerous Personal Time Off (PTO) Benefits\n\nUp to 20 Weeks of Parental Leave Top-up (Adoption Included\n\nMonthly Gym Membership OR Gym Equipment Reimbursement\n\nHealth and Dental Benefit Eligibility Effective Day One\n\nRRSP with Employer Match\n\nTuition Reimbursement After One Year of Service\n\nLe spécialiste du service à la clientèle est chargé d’appuyer les directeurs du développement des affaires et les associés dans la génération de prospects, la prise de rendez-vous, la conclusion de ventes, ainsi que le suivi et la supervision de toutes les questions liées au développement commercial et à l’accompagnement des prospects et des clients. Cette personne est chargée de veiller à ce que les priorités des clients potentiels soient traitées de manière appropriée et en temps opportun et sera affectée à un chef d’équipe des services à la clientèle. Ce dernier sera tenu informé de manière proactive de l’état d’avancement des dossiers des clients potentiels.The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting, sales closing, and follow-up and monitoring of all matters related to business development and support, for prospects and clients. This individual is responsible for ensuring that prospect priorities are appropriately and timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of prospects.\nPourquoi se joindre à l’équipe Ryan?\nOptions de travail hybride et à distance\n\nCulture primée\n\nAllocation de vacances généreuse\n\n20 semaines de congé parental supplémentaires (adoption incluse)\n\nAbonnement mensuel à une salle de sport OU remboursement de l'équipement de gym\n\nAdmissibilité aux prestations de soins de santé et de soins dentaires dès le premier jour\n\nREER avec contrepartie de l'employeur\n\nRemboursement des frais de scolarité après un an de service\n\nFonctions et responsabilités\nEffectuer des appels aux clients ou du démarchage afin de vendre des produits et des services.\nOrganiser des rencontres entre les directeurs et les associés et les clients potentiels.\nSaisir avec précision et efficacité les renseignements sur les clients dans Salesforce.\nTenir à jour une liste de prospects potentiels et assurer leur suivi.\nAider les collègues des ventes à organiser des rencontres et des appels de vente avec les clients.\nContacter les clients en réponse à leur correspondance ou à leurs commentaires.\nMaintenir une connaissance approfondie des produits et services de Ryan.\nMaintenir une connaissance pratique des produits et services vendus et se tenir au courant des développements de l’industrie en lisant les nouvelles ou en participant à des ateliers.\nTravailler en étroite collaboration avec l’équipe de développement des affaires pour créer et gérer des campagnes de vente.\nFormation et expérience\n2 ans d’expérience en vente ou en télémarketing, idéalement dans un poste axé sur la vente auprès des équipes du service des finances et de la fiscalité.\nCompétences informatiques\nMaîtrise des outils Microsoft, notamment Outlook, Excel et Word. La maîtrise des outils de gestion de la relation client, idéalement Salesforce, constitue un atout.\nEnvironnement de travail\nL’environnement de travail est standard et intérieur.\nLe poste nécessite des interactions régulières avec les employés et les clients, tant en personne que par courriel et par téléphone.\nLe poste offre la possibilité de travailler à domicile à l’occasion et selon un horaire flexible.\nComme bon nombre de membres de l’équipe et de nos clients se trouvent dans des fuseaux horaires différents, il peut être nécessaire de travailler à l’occasion en dehors des heures normales pour répondre aux appels.\nEmployeur souscrivant au principe de l’égalité des chances : personnes en situation de handicap/anciens combattants\nDuties and Responsibilities:\nMakes outgoing customer calls or cold calls in order to sell products and services\nArranges meetings for Directors and Principals with prospective clients\nAccurately and efficiently enters customer information into Salesforce\nMaintains a list of potential leads and follows up with those\nAssists sales colleagues with arranging meetings and sales calls with customers\nContacts customers in response to correspondence or feedback\nMaintain thorough understanding of Ryans products and services\nMaintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops\nWorks closely with the Business Development team to create and manage sales campaigns\nEducation and Experience:\n2 years sales or telemarketing, ideally in a role selling to the finance and tax teams.\nComputer Skills:\nUnderstanding of Microsoft tools including outlook, excel and word. The use of CRM tools ideally Salesforce is an advantage.\nWork Environment:\nStandard indoor working environment.\nPosition requires regular interaction with employees and clients both in person and via e-mail and telephone. \nPosition potentially offers the ability to work from home occasionally and for flexible hours.\nAs many of our team members and clients are based in different time zones, occasional out-of-hours time may be necessary to accommodate calls.\nCompensation Disclosure:\nFor Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500. The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.\nEqual Opportunity Employer: disability/veteran","description_format":"text","description_chars":5704,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Gym membership","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-26T17:47:25Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.646,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:11","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":71500,"is_top_pay":true},"html_url":"https://alion.io/job/ryan-specialiste-services-client-specialist-client-services","json_url":"https://alion.io/job/ryan-specialiste-services-client-specialist-client-services.json","meta":{"generated_at":"2026-09-29T02:43:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2451,"day_limit":5000,"remaining_today":2549,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}