{"id":2748889,"url":"https://alion.io/job/ryan-specialty-senior-business-systems-analyst","title":"Senior Business Systems Analyst","company":{"id":1903736,"name":"Ryan Specialty","domain":"ryanspecialty.com","url":"https://alion.io/company/ryanspecialty","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-16T23:25:21Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-29T21:08:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Summary\nThe Senior Business Systems Analyst provides a centralized support and intake function for the Medical Stop Loss technology platform. The role triages and prioritizes support requests, production issues, defects, enhancements, and operational escalations; coordinates assignment and resolution across business, technology, and vendor teams; manages queue health and the operational backlog; and ensures stakeholders receive timely, clear communication. The analyst also supports operational readiness, project-to-BAU transitions, knowledge management, and continuous improvement by identifying recurring issues and translating them into process, training, documentation, or platform enhancements.What will your job entail?\nJob Responsibilities\nServes as the primary business-facing intake and support contact for users of the Medical Stop Loss technology platform, including platform questions, production issues, access concerns, defects, enhancement requests, and operational escalations.\nCollaborates with business stakeholders to understand reported issues, workflow impacts, business needs, and desired outcomes.\nEnsures support requests contain sufficient information, including the affected user or team, business process, transaction or example, supporting evidence, timing, impact, workaround, urgency, and requested outcome.\nValidates reported behavior, gathers missing information, and classifies requests as user support, training needs, process gaps, data or integration issues, access needs, application defects, bugs, or enhancements.\nAssesses severity and priority based on business impact, affected users, downstream consequences, workaround availability, recurrence, compliance considerations, and timing sensitivity.\nRoutes requests to the appropriate Ryan Specialty Benefits specialist, Technology Delivery team, Product Owner, enterprise partner team, vendor, or external support group.\nMonitors open requests, aging, blocked items, unresolved dependencies, response commitments, ownership acceptance, and service-level risks through resolution.\nCoordinates cross-functional issue resolution, maintains accountability for next steps, communicates status to stakeholders, and confirms resolution with the requesting business area before closure.\nOwns and maintains the consolidated operational support, defect, bug, and enhancement backlog for assigned platform capabilities.\nFacilitates recurring queue and backlog reviews with business stakeholders, Product Owners, Technology Delivery, QA, and vendor or partner teams.\nDocuments business value, operational impact, affected users, urgency, dependencies, supporting evidence, and acceptance criteria to support prioritization decisions.\nTracks backlog decisions, committed actions, vendor responses, target releases, blockers, testing requirements, and completion evidence.\nEscalates urgent, high-impact, aging, or repeatedly stalled items through established operational and leadership escalation paths.\nParticipates in project-to-business-as-usual transitions and post-release stabilization activities, ensuring that support ownership, intake channels, escalation contacts, access, runbooks, known issues, and knowledge transfer are established.\nIdentifies operational readiness gaps and communicates associated risks, dependencies, and recommended acceptance conditions to component owners and delivery leadership.\nMaintains standard operating procedures, onboarding and access guidance, troubleshooting materials, knowledge articles, job aids, release notes, and training content.\nIdentifies recurring questions, issues, and operational pain points and translates them into process improvements, training updates, knowledge materials, or platform enhancement candidates.\nProvides concise, executive-ready communications regarding issue status, risks, decisions, ownership, dependencies, and next steps to business stakeholders, delivery teams, vendors, and leadership. \nWork Experience and Education\nMinimum of five years of progressive experience in business systems, application support, service operations, product operations, business analysis, or a related function is preferred.\nExperience coordinating business and technical issues across users, internal support teams, delivery teams, and external vendors.\nExperience managing support queues, incidents, service requests, defects, enhancements, or product backlogs within an enterprise environment.\nExperience assessing business impact and translating business needs into clear priorities, ownership assignments, acceptance requirements, and actionable next steps.\nExperience supporting operational readiness, release transitions, stabilization activities, or project-to-business-as-usual handoffs.\nExperience developing and maintaining standard operating procedures, troubleshooting guides, knowledge articles, onboarding materials, or end-user training content.\nWorking knowledge of ServiceNow or comparable IT service-management tools, Jira or Azure DevOps, Microsoft 365, SharePoint, and reporting or dashboard tools is preferred.\nBachelor’s degree in business, information systems, operations, information technology, computer science, or a related discipline is preferred. Equivalent relevant education and professional experience may be considered.\nLicenses & Certifications\nITIL Foundation or comparable service-management training is preferred.\nProduct Owner, Scrum, Lean Six Sigma, business analysis, or platform-specific certification is preferred where aligned with the assigned responsibilities.\nCertified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), or Project Management Professional (PMP) may also be considered relevant. \nRyan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Ourvision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexualorientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. Thispolicy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.\nHow We Support Our Teammates\nRyan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.\nThe target salary range for this position is $120,000.00 - $150,000.00 annually.The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.\nWe provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at \nThe above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.","description_format":"text","description_chars":8195,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-16T23:25:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":9,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":13,"expected_fill_days":24,"reasons":["conf:8","stale_co","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/ryan-specialty-senior-business-systems-analyst","json_url":"https://alion.io/job/ryan-specialty-senior-business-systems-analyst.json","meta":{"generated_at":"2026-10-30T08:17:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1903736},"rest":"https://alion.io/mcp/rest/get_company?id=1903736"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryan-specialty-senior-business-systems-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryan-specialty-senior-business-systems-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryan-specialty-senior-business-systems-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryan-specialty-senior-business-systems-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryan-specialty-senior-business-systems-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2748889}},{"tool":"search_jobs","arguments":{"company":"ryanspecialty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2748889},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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