{"id":3650209,"url":"https://alion.io/job/ryder-system-account-customer-service-coordinator-2","title":"Account Customer Service Coordinator","company":{"id":8229,"name":"Ryder System","domain":"ryder.com","url":"https://alion.io/company/ryder-system","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":46,"ghost_share":0,"stale_share":0.761,"repost_share":0.043,"time_to_fill_p50_days":25,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Albany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"closed","first_seen_at":"2026-11-02T23:54:11Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T08:32:42Z","board_verified":false,"closed_at":"2026-11-11T08:32:42Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Seekers can review the Job Applicant Privacy Policy by clicking here.\nJob Description:\nWe are immediately hiring a Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.\nPay Type: Hourly\nHourly Pay: $20 - $25 /per hour based on experience\nComfortable working in a fast-paced environment while developing relationships with varying levels of management; Comfortable leading monthly service calls regarding metrics and trends\nSchedule: Monday - Friday 8/9am - 5/6pm \nWhen Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.\nHere are a few of the many benefits when working with us:\nMedical, Dental, Vision Benefits start at 30 Days\n401 (K) Savings Plan with a company match\nDiscounted employee stock purchase options\nQuality employee discounts that actually save you money on tools, cars, appliances, travel and more\nAll major holidays paid and Paid time off within your first year\nUp to 12 weeks paid maternity leave\nIf you would like to learn more about this role and similar positions check out the link below:\nhttps://www.youtube.com/watch?v=YbPzxsoyM1M\nSummary\nThe Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.\nEssential Functions\nBuild and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone\nPrepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders\nAct as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).\nIdentify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues\nManage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations\nLead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)\nWork client specific reports including open order reports, return reports and EMC reports\nProvide direction to Customer Service Representative assisting assigned client(s)\nImplement continuous improvement initiatives to improve service for assigned client(s)\nParticipate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)\nAdditional Responsibilities\nPerforms other duties as assigned.\n Skills and Abilities\nStrong verbal and written communication skills\nDemonstrates problem solving skills\nAbility to simultaneously handle multiple priorities\nDemonstrates time management and priority setting skills\nAbility to read and/or listen and understand information and ideas communicated\nBasic math skills beginner required\nProficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required\n Qualifications\nH.S. diploma/GED required\nThree (3) years or more in a Customer Service role or equivalent required\nOne (1) year or more in related Client Account Specialization preferred\nBasic math skills beginner required\nProficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required\nTravel\nDOT Regulated\nNone\nCandidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship.\n#FB #LI-MF\nJob Category\nCustomer ServiceOur Culture & Commitment:\nAt Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.\nYour Voice. Your Success. The Future We Build Together.\nCompensation Information:\nThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:\nPay Type:\nHourlyMinimum Pay Range:\n20.00Maximum Pay Range:\n25.00Benefits Information:\nFor all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.\nRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.\nAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.\nImportant Note:\nSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.\nSecurity Notice for Applicants:\nRyder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.\nShould you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or 800-793-3754.\nCurrent Employees:\nIf you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.\nJob Seekers can review the Job Applicant Privacy Policy by clicking here.","description_format":"text","description_chars":7287,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-02T23:54:11Z"},{"event":"close","at":"2026-11-11T08:32:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 57 · green card filings: 18","filings_12m":57,"filings_prev_12m":54,"green_card_filings_12m":18,"median_offered_wage_usd":121567,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/ryder-system-account-customer-service-coordinator-2","json_url":"https://alion.io/job/ryder-system-account-customer-service-coordinator-2.json","meta":{"generated_at":"2026-11-14T18:13:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8229},"rest":"https://alion.io/mcp/rest/get_company?id=8229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryder-system-account-customer-service-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryder-system-account-customer-service-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryder-system-account-customer-service-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryder-system-account-customer-service-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryder-system-account-customer-service-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3650209}},{"tool":"search_jobs","arguments":{"company":"ryder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3650209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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