{"id":1056657,"url":"https://alion.io/job/ryder-system-call-center-representative-i","title":"Call Center Representative I","company":{"id":8229,"name":"Ryder System","domain":"ryder.com","url":"https://alion.io/company/ryder-system","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":27,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-24T20:13:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Seekers can review the Job Applicant Privacy Policy by clicking here.\nJob Description:\nSummary\nThe Ryder Assist Now team provides an efficient way to retrieve answers to customers’ questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience.\nPrefer those that have Accounting/Billing/Invoice experience\nPay is $18.00/hr - Monday - Friday\nYou must be open to working an 8 hour shift, the call center is open from 8:00am - 8:00pm\nInterviews will be in Alpharetta, GA\n3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote\nStart date is October 12, 2026\n Essential Functions\nCUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores\nWORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers\nADMINISTRATIVE: Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc… All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews\nAdditional Responsibilities\nPerforms other duties as assigned\nContribute to making the call center a great place to work\nDisplay a courteous and positive attitude daily\n\n Skills and Abilities\nStrong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown\nStrong verbal and written communication skills\nCapable of multi-tasking, highly organized, with excellent time management skills\nFlexibility to operate and self-driven to excel in a fast-paced environment\nAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)\nAbility to work independently and as a member of a team\nDetail oriented with excellent follow-up practices\nApply effective phone skills\nAbility to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.\n Qualifications\nH.S. diploma/GED required\nThree (3) years or more in Customer Service with issues resolution required\nTravel\nNone\nDOT Regulated\nNo\n#LI-post #INDexempt #FB\nJob Category\nCustomer ServiceOur Culture & Commitment:\nAt Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.\nYour Voice. Your Success. The Future We Build Together.\nCompensation Information:\nThe compensation offered to acandidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation rangesfor the position are below:\nPay Type:\nHourlyMinimum Pay Range:\n$18.00Maximum Pay Range:\n$18.00Benefits Information:\nFor all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.\nRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.\nAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.\nImportant Note:\nSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.\nSecurity Notice for Applicants:\nRyder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.\nShould you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or 800-793-3754.\nCurrent Employees:\nIf you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.\nJob Seekers can review the Job Applicant Privacy Policy by clicking here.","description_format":"text","description_chars":5903,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-19T03:23:57Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.503,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/ryder-system-call-center-representative-i","json_url":"https://alion.io/job/ryder-system-call-center-representative-i.json","meta":{"generated_at":"2026-09-24T23:30:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1645,"day_limit":5000,"remaining_today":3355,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}