{"id":405948,"url":"https://alion.io/job/ryder-system-customer-engagement-manager-4","title":"Customer Engagement Manager","company":{"id":8229,"name":"Ryder System","domain":"ryder.com","url":"https://alion.io/company/ryder-system","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":34,"ghost_share":0,"stale_share":0.794,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Troy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-21T07:51:08Z","board_verified":false,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Job Seekers can review the Job Applicant Privacy Policy by clicking here.\n Job Description:\nThe Customer Engagement Manager (CEM) is responsible for managing an established book of business across the greater Metro Detroit area - Birmingham, Troy, Flint, Auburn Hills, Saginaw, Ann Arbor, and surrounding communities - while educating customers on additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services) using the Ryder Sales Process. This is a relationship-driven, field-based role built for someone who genuinely enjoys getting out from behind a desk: visiting customers, building trust, and being the face of Ryder in their local market.\nThe CEM's book of business will typically consist of smaller, less complex local accounts with power fleet opportunities of 1-5 units - roughly 65-75 accounts across the territory.\nCompensation & Earning Potential\nBase salary: $55,000/year, plus commission.\nTotal on-target earnings (OTE): approximately $70,000\nRealistic first-year total take-home: approximately $60,000 (commission builds as you ramp up your book)\nTerritory & Travel\nThis role covers a roughly 80-mile radius around Troy, MI, spanning the greater Metro Detroit area. Travel is 100% local and daily - you're home every night, with no overnight travel required.\nMileage is reimbursed\nChoice of cell phone reimbursement or a company-provided phone\nThere's real autonomy in how you structure your week. Mondays and Fridays tend to be internal-meeting-heavy office days, which naturally leaves the middle of the week for time in the field with customers.\nEssential Functions\nAttain or exceed assigned sales quotas and profit targets\nMaintain regular and consistent in-person and virtual contact with customers to meet customer requirements\nDevelop a sales penetration plan to expand Ryder's wallet share\nSegment account base by opportunity for growth, renewal (retention), and potential for risk of loss\nPresent Ryder services and capabilities; develop relationships with all customer buying influencers\nDevelop a complete understanding of customers' business, goals, and objectives\nWork collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate\nServe as facilitator between customers and Ryder departments or Ryder vendors\nEnsure contracted services are delivered to customers; maintain appropriate customer contact and manage customer satisfaction\nConduct regularly scheduled customer reviews and monitor VOC results by account\nUpdate CRM with relevant account-specific details and interactions\nProactively anticipate problems through continuous dialogue with customers and Ryder staff\nProvide customers with information on new services, policy changes, and best practices for using leased trucks efficiently\nAdditional Responsibilities\nPerforms other duties as assigned\nWhat We're Looking For\nThis is a people-first role. We're looking for someone who's excited to be out in the market building relationships - taking customers to lunch, showing up at their business, and making them feel like a priority - not someone looking to sit behind a desk.\nOpen to entry-level candidates and those newer to sales or the transportation industry. We'll teach the transportation side; what matters most is the drive to build relationships and grow into the role. This can be a great next step for someone coming from an hourly or less traditionally \"corporate\" background who's ready for something more.\nSkills and Abilities\nSales skills\nAccount management skills\nNegotiation skills\nComfort learning contractual leasing and pricing (training provided)\nQualifications\nBachelor's degree in business, marketing, or transportation preferred, or equivalent experience\nPrior experience in customer service or sales is a plus, but candidates who are coachable and eager to grow are encouraged to apply even without direct sales experience\n2 years or more experience providing service to customers., Required\n\n2 years or more experience selling to customers., Required\n\nTravel\nLocal, daily travel required for customer meetings (approximately 20-30%). Home every night - no overnight travel.\nJob Category\nOutside SalesOur Culture & Commitment:\nAt Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.\nYour Voice. Your Success. The Future We Build Together.\nCompensation Information:\nThe compensation offered to acandidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation rangesfor the position are below:\nPay Type:\nSalariedMinimum Pay Range:\n$55,000Maximum Pay Range:\n$80,000Benefits Information:\nFor all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.\nRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.\nAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.\nImportant Note:\nSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.\nSecurity Notice for Applicants:\nRyder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.\nShould you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or 800-793-3754.\nCurrent Employees:\nIf you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.\nJob Seekers can review the Job Applicant Privacy Policy by clicking here.","description_format":"text","description_chars":6923,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-06T01:18:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 18","filings_12m":57,"filings_prev_12m":54,"green_card_filings_12m":18,"median_offered_wage_usd":121567,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.227,"p_room":0.28,"age_days":64,"expected_fill_days":25,"reasons":["conf:46","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/ryder-system-customer-engagement-manager-4","json_url":"https://alion.io/job/ryder-system-customer-engagement-manager-4.json","meta":{"generated_at":"2026-10-23T14:33:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8229},"rest":"https://alion.io/mcp/rest/get_company?id=8229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryder-system-customer-engagement-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryder-system-customer-engagement-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryder-system-customer-engagement-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryder-system-customer-engagement-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryder-system-customer-engagement-manager-4"}]}