{"id":3633643,"url":"https://alion.io/job/ryder-system-customer-service-coordinator-ii-4","title":"Customer Service Coordinator II","company":{"id":8229,"name":"Ryder System","domain":"ryder.com","url":"https://alion.io/company/ryder-system","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":48,"ghost_share":0,"stale_share":0.771,"repost_share":0.042,"time_to_fill_p50_days":25,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodstock, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":52000,"currency":"CAD","period":"year","gross":null,"usd_annual":37221},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"closed","first_seen_at":"2026-11-02T20:41:27Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T08:32:42Z","board_verified":false,"closed_at":"2026-11-11T08:32:42Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Seekers can review the Job Applicant Privacy Policy by clicking here.\nJob Description:\nAbout Ryder\nFor almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.\nWe are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.\nAbout the Job:\nType: Full-time/Permanent\nWage: $48000-$52000\nShifts: Monday- Friday and Sunday - Thursday: 3pm-11:30pm\nLocation: Woodstock, Ontario\nWhy Ryder?\n10 days of Paid Time Off upon hire\n Excellent benefits package after 30 days (Medical, Dental & Vision)\n Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)\nEmployee discount of 15% on Ryder stock\nA safe, friendly and respectful work environment\nRecognized by Forbes as one of Canada's Best Employers in 2025\nSummary\nThe Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.\nEssential Functions\nCustomer Service: improve the quality and consistency of customer communications and meet customer's expectations\nPerform customer relationship activities to include customer interface, issue resolution, and customer satisfaction\nExecute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning\nCreate repair order tasks and update work planning sheet\nReview maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up\nCoordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements\nCoordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty\nExecute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery\nMake recommendations on min-max levels to the inventory planning team\nManage parts obsolescence\nShip warranty and return parts\nOrganize and ensure cleanliness in the parts room Administrative\nEffectively handle all incoming shop calls\nClerical duties within the shop operations which include vehicle maintenance files\nProcess all Accounts Payable\nCreate repair orders for technicians\nAdditional Responsibilities\nPerforms other duties as assigned.\nAcute attention to detail\nAbility to communicate effectively, both verbally and in writing\nEffective phone skills\nStrong organizational, prioritizing, and multitasking skills\nProven ability to make good decisions in a fast moving environment\nSkills and Abilities\nStrong computer skills to include spreadsheet and word processing software packages, Required\nQualifications\nH.S. Diploma/GED, Required\n3 years or more in customer service with issues resolution experience, Required\nJob Category\nOperations and SupportThis posting is for an existing vacancy.\nOur Culture & Commitment:\nAt Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.\nYour Voice. Your Success. The Future We Build Together.\nCompensation Information:\nThe compensation offered toa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensationranges for the position are below:\nPay Type:\nHourlyMinimum Pay Range:\n$48000Maximum Pay Range:\n$52000Ryder is an Equal Opportunity Employer:\nWe value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.\nIn accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.\nAuthorization to Work in Canada:\nAs part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.\nImportant Note :\nSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.\nSecurity Notice for Applicants:\nRyder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.\nShould you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at .\nCurrent Employees:\nIf you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.\nJob Seekers can review the Job Applicant Privacy Policy by clicking here.","description_format":"text","description_chars":6901,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-02T20:41:27Z"},{"event":"close","at":"2026-11-11T08:32:42Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":37221,"is_top_pay":false},"html_url":"https://alion.io/job/ryder-system-customer-service-coordinator-ii-4","json_url":"https://alion.io/job/ryder-system-customer-service-coordinator-ii-4.json","meta":{"generated_at":"2026-11-12T20:26:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8229},"rest":"https://alion.io/mcp/rest/get_company?id=8229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryder-system-customer-service-coordinator-ii-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryder-system-customer-service-coordinator-ii-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryder-system-customer-service-coordinator-ii-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryder-system-customer-service-coordinator-ii-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryder-system-customer-service-coordinator-ii-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3633643}},{"tool":"search_jobs","arguments":{"company":"ryder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3633643},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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