{"id":3205326,"url":"https://alion.io/job/ryder-system-end-user-support-specialist","title":"End User Support Specialist","company":{"id":8229,"name":"Ryder System","domain":"ryder.com","url":"https://alion.io/company/ryder-system","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":42,"ghost_share":0,"stale_share":0.81,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":67000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T01:23:07Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Seekers can review the Job Applicant Privacy Policy by clicking here.\nJob Description:\n2nd Shift - 4p-12:30am Tues-Sat, onsite, with AI skills preferred.\nDaily work with hundreds of desktops/laptops/printers/RF guns to support warehouse production. Bilingual a plus with heavy IT support hours with floor associates.\nSummary\nUnder routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.\nEssential Functions\nTroubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.\nResponsible for imaging, configuration, installation of PCs and end user data recovery.\nUtilize IT incident/change/asset management system to document, prioritize and track requests.\nInstall, maintain and repair PC hardware (including printers) and software.\nCoordinate hardware warranty repairs with the vendor as required.\nAdditional Responsibilities\nProvide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.\nProvide hands on IT technical support.\nAdherence to IT procedural guidelines and policies.\nDecommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.\nProvide support during employee relocations and other projects as required.\nAbility to provide 7x24 on call support if needed.\nPerforms other duties as assigned.\n Skills and Abilities\nStrong oral and written communications skills\nExcellent analytical/technical ability and problem solving /troubleshooting skills\nAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)\nAbility to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision\nWork well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision\nFlexibility to operate and self-driven to excel in a fast-paced environment\nHighly organized, with excellent time management skills\nDetail oriented with excellent follow-up practices\n Qualifications\nH.S. diploma/GED required\nThree (3) years or more experience in IT Support required\nStrong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required\nStrong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required\nStrong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required\nStrong intermediate experience and knowledge in troubleshooting printers required\nExperienced utilizing a Help Desk ticketing queue required\nDOT Regulated\nNo\nJob Category\nUser SupportOur Culture & Commitment:\nAt Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.\nYour Voice. Your Success. The Future We Build Together.\nCompensation Information:\nThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:\nPay Type:\nSalariedMinimum Pay Range:\n$67,000.00Maximum Pay Range:\n$72,000.00Benefits Information:\nFor all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.\nRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.\nAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.\nImportant Note:\nSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.\nSecurity Notice for Applicants:\nRyder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.\nShould you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or 800-793-3754.\nCurrent Employees:\nIf you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.\nJob Seekers can review the Job Applicant Privacy Policy by clicking here.","description_format":"text","description_chars":5796,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-24T12:27:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 18","filings_12m":57,"filings_prev_12m":54,"green_card_filings_12m":18,"median_offered_wage_usd":121567,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":1,"age_days":8,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":67000,"is_top_pay":false},"html_url":"https://alion.io/job/ryder-system-end-user-support-specialist","json_url":"https://alion.io/job/ryder-system-end-user-support-specialist.json","meta":{"generated_at":"2026-10-30T03:07:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8229},"rest":"https://alion.io/mcp/rest/get_company?id=8229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryder-system-end-user-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryder-system-end-user-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryder-system-end-user-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryder-system-end-user-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryder-system-end-user-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3205326}},{"tool":"search_jobs","arguments":{"company":"ryder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3205326},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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