{"id":3349039,"url":"https://alion.io/job/ryder-system-senior-director-sales-customer-support","title":"Senior Director, Sales & Customer Support","company":{"id":8229,"name":"Ryder System","domain":"ryder.com","url":"https://alion.io/company/ryder-system","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":51,"ghost_share":0,"stale_share":0.706,"repost_share":0.039,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":133000,"max_usd":239000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1252},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:02:32Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T08:06:08Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Seekers can review the Job Applicant Privacy Policy by clicking here.\nJob Description:\nSummary\nThe Senior Director Sales & Customer Support is responsible for driving the growth, customer retention, customer experience, and strategic direction of Ryder's mobile maintenance business. The incumbent provides leadership for business development, sales, account management, customer success, customer support operations, and strategic customer partnerships.\nThis position is accountable for developing and executing a comprehensive go-to-market strategy designed to accelerate revenue growth, increase market penetration, strengthen customer loyalty, and maximize customer lifetime value. The Senior Director partners closely with Operations, Marketing, Finance, Product Development, and Executive Leadership to ensure alignment between commercial objectives, customer expectations, and service delivery capabilities.\nThe incumbent leads a multi-functional organization responsible for acquiring new customers, expanding existing customer relationships, improving customer outcomes, and delivering best-in-class customer support. This role serves as the owner of the customer lifecycle and is accountable for achieving revenue growth, retention, customer satisfaction, and profitability objectives for the mobile maintenance product line.\nEssential Functions\nStrategy & Revenue Growth:Develop and execute the strategic sales plan for the Mobile Maintenance business to achieve revenue, profitability, and market share objectives. • Lead national business development efforts focused on new customer acquisition and strategic account expansion. • Establish sales objectives, forecasting processes, pipeline management disciplines, and performance metrics. • Evaluate emerging market opportunities, competitive threats, and industry trends to support growth initiatives. • Ensure execution of commercial strategies that maximize revenue generation and customer retention.\nCustomer Success & Retention:\nDevelop and lead customer success strategies designed to improve customer retention, utilization, and long-term customer value. • Lead customer engagement initiatives that strengthen customer relationships and improve satisfaction. • Partner with Operations leadership to ensure service delivery aligns with customer expectations. • Drive initiatives that improve retention rates and recurring revenue performance.\nSales Leadership & Team Development:\nRecruit, develop, coach, and lead a high-performing sales and customer support organization. • Establish performance expectations and accountability measures aligned with business objectives. • Drive talent development, succession planning, and leadership capability building. • Create a high-performance culture focused on customer outcomes, growth, and accountability. • Lead organizational effectiveness initiatives that support business expansion.\nCustomer Support Operations:\nOversee customer support teams responsible for customer inquiries, issue resolution, account support, and escalation management. • Establish service standards and customer communication processes. • Monitor customer support performance indicators including response times, resolution effectiveness, and customer satisfaction. • Drive continuous improvement initiatives that enhance the customer experience. • Ensure consistent execution of support processes and customer care standards.\nStrategic Account Management:\nBuild and maintain executive-level relationships with Ryder's largest and most strategic mobile maintenance customers. • Lead contract negotiations, renewals, and strategic partnership discussions. • Identify opportunities to expand services and strengthen customer relationships. • Serve as executive sponsor for key accounts and critical customer initiatives. • Support cross-functional efforts to maximize customer growth and profitability.\nMarket Development & Product Expansion:\nPartner with Marketing, Product Management, and Operations to support commercialization of new products and service offerings. • Evaluate customer feedback and market intelligence to influence product strategy. • Lead initiatives designed to increase market awareness and customer adoption. • Identify opportunities to improve competitive positioning within the mobile maintenance market.\nFinancial & Business Planning:\n• Develop annual business plans, budgets, and revenue forecasts. • Monitor performance against financial objectives and implement corrective actions as necessary. • Optimize sales investments and selling resources to maximize return on investment. • Support strategic planning initiatives and business reviews.\n\nAdditional Responsibilities\nLeads strategic grown initiatives and special projects.\nRepresents Ryder at major customer, industry, and association events.\nSupports acquisitions, integrations, and business transformation initiatives as required.\nPerforms other duties as assigned.\nSkills and Abilities\n Ability to lead large, geographically dispersed teams and organizations, Required\n Ability to develop and implement long-range growth strategies, Required\n Proven ability to deliver sustained revenue and profitability growth, Required\n Ability to establish and maintain executive-level customer partnerships, Required\n Strong financial, operational, and commercial decision-making capabilities, Required\n Strong negotiating, influencing, and relationship-building skills, Required\n Excellent verbal, written, and presentation skills, Required\n Ability to lead organizational change and business transformation, Required\n Ability to leverage data insights to drive business performance, Preferred\nQualifications\nBachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation, Required\nMaster's Degree in Related field or equivalent experience, Preferred\n10 years or more in Demonstrated successful sales management, Required\nKnowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required\nKnowledge of competitive analysis, strategizing and execution Advanced, Required\nIn-depth knowledge of negotiation tools and techniques Advanced, Required\nKnowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) Advanced, Required\nKnowledge of Ryder Sales Process and Ryder products and services Advanced, Required\nProprietary Ryder software and tools (SOM, SAM, Options, LVO, LVL VP97, D&B, RIDE, etc.) Advanced, Preferred\nTravel\n, \nJob Category\nOperations and SupportOur Culture & Commitment:\nAt Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.\nYour Voice. Your Success. The Future We Build Together.\nCompensation Information:\nThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:\nPay Type:\nSalariedMinimum Pay Range:\n160,000Maximum Pay Range:\n180,000Benefits Information:\nFor all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.\nRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.\nAll qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.\nImportant Note:\nSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.\nSecurity Notice for Applicants:\nRyder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.\nShould you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or 800-793-3754.\nCurrent Employees:\nIf you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.\nJob Seekers can review the Job Applicant Privacy Policy by clicking here.","description_format":"text","description_chars":9249,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-27T18:02:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 18","filings_12m":57,"filings_prev_12m":54,"green_card_filings_12m":18,"median_offered_wage_usd":121567,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":1,"age_days":8,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/ryder-system-senior-director-sales-customer-support","json_url":"https://alion.io/job/ryder-system-senior-director-sales-customer-support.json","meta":{"generated_at":"2026-11-05T11:22:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8229},"rest":"https://alion.io/mcp/rest/get_company?id=8229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fryder-system-senior-director-sales-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fryder-system-senior-director-sales-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fryder-system-senior-director-sales-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ryder-system-senior-director-sales-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fryder-system-senior-director-sales-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3349039}},{"tool":"search_jobs","arguments":{"company":"ryder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3349039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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