Warranty Coordinator II - REMOTE

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Job Description:

Summary

The Warranty Claims Coordinator is responsible for the timely review of repair orders and purchase orders for warranty claim determination. The position will research and gather information to maximize warranty recovery and submit warranty claims to designated manufacturers efficiently.

Essential Functions

• Review repair orders and purchase orders for warranty claim determination. Create and submit warranty claims to designated manufacturers, adhering to manufacturer guidelines to ensure warranty recovery

• Communicate with field management in regard to missing information on repairs, 4-15s, and chargebacks to increase Warranty credits and build Warranty/Field relationships
• Communicate with Manufacturer representatives to improve warranty collection opportunities

• Collaborate with Warranty Manager to identify process improvements and best practices

Special projects as needed

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities:

• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team to meet departmental deadlines
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Associate's degree Associates in Business, Accounting, or Communications or HS diploma/GED with equivalent years of experience Preferred
• Two (2) years or more Data Entry preferred
• One (1) year or more Customer Service preferred
• One (1) year or more Diesel Technology preferred

Travel

• Yes - 3/4 times a year

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to acandidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation rangesfor the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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