{"id":1283484,"url":"https://alion.io/job/ryzlabs-product-support-engineer","title":"Product Support Engineer","company":{"id":4626,"name":"Ryzlabs","domain":"ryzlabs.com","url":"https://alion.io/company/ryzlabs","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":70,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM","SX"],"hiring_countries_total":45,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"React.js","optional":false},{"name":"Sentry","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false},{"name":"AWS","optional":true},{"name":"JavaScript","optional":true},{"name":"Next.js","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Terraform","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-09-25T20:59:41Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T20:37:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Contract directly with the client\nRemote - Full-time\nOnly for candidates based in Latam\nWe are looking for a Product Support Engineer. Ryz Labs is partnering with a client whose customers rely on the product during time-sensitive bid deadlines.\nWe're looking for a Software Engineer to own customer issues end-to-end-from reproducing and diagnosing bugs to fixing them and confirming the solution directly with the customer.\nThis is not a ticket-closing role. You'll turn recurring issues into product improvements and gain broad knowledge of the system, with opportunities to grow into other engineering areas.\nWhat You'll Do\nOwn customer issues end-to-end: reproduce, diagnose, fix, and follow up.\nTurn vague reports into clear, reproducible technical problems.\nDebug issues across the application, database, logs, monitoring, and analytics.\nImprove product details such as sorting, filters, tooltips, empty states, and error messages.\nIdentify recurring problems and implement upstream fixes rather than repeatedly treating symptoms.\nHandle operational work including dependency upgrades and security remediation.\nCommunicate directly with customers and collaborate closely with the engineering team.\nUse data, SQL, Sentry, PostHog, and the product itself to investigate issues.\nWhat We're Looking For\nRequired:\n2-4 years building production web applications.\nStrong TypeScript and React skills.\nComfortable with SQL and using data to investigate problems.\nStrong debugging and problem-solving skills.\nAbility to investigate issues from incomplete information, screenshots, logs, and user reports.\nStrong written and verbal English.\nClear async communication and willingness to work directly with customers.\nA mindset focused on fixing root causes, not symptoms.\nNice to have:\nPrevious support, production, or on-call experience.\nExperience eliminating recurring classes of issues through product or engineering changes.\nFamiliarity with Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform.\nConstruction industry experience is not required.","description_format":"text","description_chars":2059,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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