{"id":2051306,"url":"https://alion.io/job/ryzlabs-technical-solutions-engineer","title":"Technical Solutions Engineer","company":{"id":4626,"name":"Ryzlabs","domain":"ryzlabs.com","url":"https://alion.io/company/ryzlabs","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":116000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1358},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Model Context Protocol","optional":false},{"name":"SQL","optional":false},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-07T15:15:55Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-08T22:00:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Technical Solutions Engineer\nOur client helps organizations solve complex and critical challenges by moving quickly from analysis to action and delivering lasting value. The company actively promotes an inclusive working environment and recognizes the value that diversity brings to its people, clients, and communities. It is committed to continually improving its initiatives, policies, and practices to foster authenticity, professional growth, and equity.\nWhat You’ll Do\nThe Technical Solutions Engineer is a technical role that bridges client support, custom development, and platform implementation. You will serve as a technical subject-matter expert for enterprise platforms, delivering hands-on support and tailored solutions that drive client success.\nThis position combines direct client support during launches and implementations with custom development responsibilities, including API integrations, AI tooling, and web-based solutions.\nYou will manage the complete lifecycle of technical issues and custom requests-from initial diagnosis and root-cause analysis to temporary workarounds and permanent fixes-while collaborating closely with Product, Engineering, and Implementation teams.\nThis is a high-impact and technically challenging opportunity for an engineer who enjoys problem-solving, client engagement, rapid learning, and delivering measurable business value. Success in this role directly contributes to customer adoption, retention, and platform revenue.\nKey Responsibilities\nPlatform Implementation and Client Support\nServe as a technical subject-matter expert for enterprise platforms, providing implementation guidance and troubleshooting support during client launches and deployments.\nWork alongside clients during training and go-live activities, executing implementation tasks and resolving adoption blockers in real time.\nDevelop and deliver technical training, best-practice documentation, and configuration guides tailored to client use cases.\nTrack and communicate adoption metrics, including instances launched, users onboarded, and time to value.\nCustom Development and Configuration\nImplement custom configurations, scripts, and lightweight development solutions to meet client-specific requirements, including dashboards, API integrations, data transformations, AI-agent configurations, and web-based applications.\nWrite and maintain full-stack code for client customizations and internal automation tools.\nArchitect and build web-based solutions tailored to client needs.\nCoordinate with development teams on client-specific integrations, API customizations, and feature requests.\nDevelop workarounds for platform limitations and advocate for product enhancements based on recurring client needs.\nTechnical Support and Issue Resolution - L2/L3\nDiagnose, troubleshoot, and resolve complex technical issues across enterprise platforms and client environments.\nPerform detailed root-cause analysis through SQL queries, log reviews, and systematic troubleshooting.\nImplement short-term workarounds and contribute to long-term fixes.\nManage incidents from end to end, including reproducing issues, assessing impact and priority, coordinating cross-functional resolution, validating fixes, and communicating outcomes to stakeholders.\nEscalate issues appropriately to Engineering and Product teams while maintaining ownership of client communication and resolution tracking.\nSupport production incidents and urgent deployments in accordance with secure deployment processes.\nDocumentation, Knowledge Management, and Automation\nCreate and maintain knowledge-base articles, troubleshooting guides, and best-practice documentation.\nEnsure technical content remains current with product releases.\nIdentify patterns in support tickets and recommend product or process improvements supported by data and evidence.\nAutomate repetitive support tasks through scripting and workflow automation to improve efficiency and reduce resolution times.\nContribute to quality-assurance activities, including test automation, regression testing, and user acceptance testing coordination for platform updates.\nCross-Functional Collaboration\nPartner with Product Management, Engineering, and Implementation teams to drive issue resolution and product improvements.\nParticipate in customer-success reviews and post-implementation check-ins to identify adoption opportunities and technical risks.\nMentor junior support team members and contribute to knowledge-sharing initiatives.\nRequired Experience and Technical Skills\nAt least five years of hands-on experience in technical support, customer-success engineering, or SaaS operations.\nFull-stack development proficiency and the ability to build web-based applications across front-end and back-end technologies.\nStrong expertise in API design and integration, with demonstrated experience building or consuming RESTful APIs and webhooks.\nAdvanced knowledge of Model Context Protocol (MCP), including experience implementing MCP-based integrations or tools.\nAt least five years of SQL experience, including writing queries, analyzing data, and troubleshooting data-related issues.\nExperience using AI tools and APIs to build AI-powered client solutions.\nCore Competencies\nStrong analytical and problem-solving skills, with the ability to troubleshoot technical issues methodically and independently.\nExcellent written and verbal communication skills, with the ability to adapt technical explanations for developers, business users, and executives.\nCustomer-first mindset and a strong sense of ownership.\nCommitment to driving client success, adoption, and measurable outcomes.\nAbility to learn new platforms and systems quickly.\nStrong organizational skills and the ability to manage multiple concurrent issues while meeting response-time expectations.\nComfortable working proactively in fast-paced and ambiguous environments.\nNice to Have\nProficiency in Python or another modern programming language for backend development and scripting.\nExperience with front-end frameworks such as React or Vue.\nExperience with ServiceNow, ticketing systems, or support-management platforms.\nExposure to supply chain, procurement, or logistics.\nBachelor’s degree in Computer Science, Engineering, or a related 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