{"id":3087419,"url":"https://alion.io/job/s-i-systems-intermediate-desktop-support","title":"Intermediate Desktop Support","company":{"id":3865830,"name":"S.i. 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This role focuses on resolving hardware, application, and infrastructure issues while supporting internal users across multiple office locations. The position includes hands-on support for Windows, Mac, iOS, Android, laptop and printer troubleshooting, and operational incident management. Candidates will also contribute to process automation, vulnerability remediation, and infrastructure support initiatives.\n\nMust Haves\n5+ years technical experience supporting hardware and stand-alone and networked applications in a large environment, including: \nWindows, Mac, iOS and Android operating systems \nLaptop and Printer troubleshooting and repair \nOffice productivity tools (document, spreadsheet and presentation software) \nStrong analytical, problem-solving, time-management and interpersonal skills \nA strong focus and demonstrated commitment for providing excellent customer service \nAn outstanding approach to teamwork, collaboration and communication \nExperience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results \nExperience using data analytic and automation applications is a benefit\nMust have two years or more of formal education in Computer Science (or 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a consistent and positive customer experience through process simplification, automation and issue elimination\nCollaborate and work remotely with others in your team to achieve common goals and maintain harmony\nRaise your hand to take ownership of issues and additional tasks\nWork effectively with others of diverse personalities, positions, cultures, sexual orientations, and generations\nApproach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling\nAssist customers with the use of data analytics and automation tools\nIdentify production issues, respond to support calls from business units, and managing production incidents from inception to resolution.\nMonitor issues and escalate as required.\nOversees, plans and executes infrastructure services in support of the technology estate\nEnsure the security of the environment through vulnerability remediation\nDecommission/retire infrastructure and application assets that are no longer required as a result of the changes\nProvide oversight of vendors and suppliers contracted to support the environment\nDisclaimer:\nAI may be used in evaluating candidates.\nThis posting is for an existing vacancy.","description_format":"text","description_chars":3764,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T13:46:40Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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