{"id":3087254,"url":"https://alion.io/job/s-i-systems-senior-it-analyst-v-technical-support","title":"Senior IT Analyst V - Technical Support","company":{"id":3865830,"name":"S.i. 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This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross-functional collaboration, and long-term potential based on business needs and performance.\n\nContract, Toronto, Hybrid, : 2 days in office, 3 days work from home – could potentially change to 4 days on site \n- Anchor Days (if applicable): Wednesday and Fridays (flexible)\n- Address: 310/320 Front Street West Corporate, Toronto, Ontario\n6 months\n\nMust Haves\n10+ years in application support, incident, problem, and change management\nHands-on support using Splunk, Dynatrace, and PagerDuty\nHands-on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications\n5+ years within banking or financial institution environments\nUndergraduate degree preferred\n\nNice to Have\nJava, Azure, microservices, or automation certifications\nLead experience\nUnderstanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect\n\nResponsibilities\nDevelop and implement support models and processes for application support operations\nOversee investigations of production incidents and coordinate remediation activities\nManage application deployments within load balanced service-oriented environments\nProvide 2nd and 3rd level production support for application incidents\nMonitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow\nCollaborate with architects, vendors, and delivery teams on environment modifications and production support activities\nDrive controls activities related to change management, production implementation, compliance, and business continuity\nDisclaimer:\nAI may be used in evaluating candidates.\nThis posting is for an existing 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