Team Lead Support
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Dec 23, 2025. S4D scores D on the Alion truth index.
About the Company
S4D is a Software as Service (SaaS) company, that provides Quick Service Restaurants (QSRs) with the omnichannel operating system to run their business in the most effective and efficient way. In other words, we help restaurants to get more orders. Our team builds and services innovative products based on the newest technologies, consisting of a wide variety of functionalities and innovative modules while offering our employees flexible working conditions. Our key values are teamwork and ownership. S4D is part of the Deloitte Technology Fast 50 and Saas100 company (selected by MT/Sprout), so we are one of the best-performing SaaS companies from the Netherlands in 2022. We are looking for our Team Lead Support, who will be responsible for improving our Support efforts with our partners.
Job Description
We are currently looking for a Team Lead Support to ensure that we deliver the best service possible to our clients, like for example New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. Our Support team is there to help our customers get the most out of our solution. Whenever the headquarters or a specific store from our partners has a question or a problem, they reach out to the Support team for help.
Our Support team consists of Support Heroes, who are students that work shifts between 5:00 PM and 11:00 PM, and who are the first line of support for our partners during the “Hungry Hours”. The team receives questions such as how to change the store’s opening hours, and how HQ can best set up a new promotion, but also about bugs or outages in the system. You will manage and mentor this team.
You spend most of your time coaching the Support Heroes, improving processes, and performing actions to prevent certain types of questions from arriving, such as by preparing training for franchisees and store employees. Next to that, during office hours you handle the questions that come in from our partners, although during the day just relatively few questions from our partners come in.
Of course, you do not do this alone, especially our Head of Operations and COO will work closely with you to make Support a real source of Customer satisfaction. You ensure that our Service Levels continuously improve.
Requirements
Job Requirements
You have at least 2 years of experience working within a role where you have supported clients or partners
You have a get-things-done mentality
You radiate energy to your team
You are eager to manage and continuously improve a team
You are eager to learn about our software solution in depth
You have great attention to detail
You are used to analyzing performance and improvement opportunities through metrics
Strong written and verbal communication skills in English
Strong written and verbal communication skills in Dutch
Bonus points for a Bachelor's or Master's degree
Bonus points for having managed a team in the past
Bonus points for experience in improving support processes
Bonus points for experience within the hospitality industry
Bonus points for knowledge of any further languages
Why S4D
International work environment and flat organization
Impactful role at one of the fastest-growing companies in the Netherlands
Great career development opportunities in a growing company
Apple MacBook
Hybrid-working environment
Competitive salary
Pension scheme
Flexible public holiday policy
25 paid holidays
An extra day off on your birthday
Healthy lunch at the office
Annual offsite together with our two offices
In-office gym
Free language classes