{"id":2625385,"url":"https://alion.io/job/s4d-team-lead-support","title":"Team Lead Support","company":{"id":688354,"name":"S4D","domain":"s4d.eu","url":"https://alion.io/company/s4d","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"D","score":52,"open_postings":10,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-23T09:20:34Z","employer_posted_date":"2025-12-23","last_verified_at":"2026-10-19T23:38:48Z","board_verified":true,"closed_at":null,"days_open":300,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":299},"description":"About the Company\nS4D is a Software as Service (SaaS) company, that provides Quick Service Restaurants (QSRs) with the omnichannel operating system to run their business in the most effective and efficient way. In other words, we help restaurants to get more orders. Our team builds and services innovative products based on the newest technologies, consisting of a wide variety of functionalities and innovative modules while offering our employees flexible working conditions. Our key values are teamwork and ownership. S4D is part of the Deloitte Technology Fast 50 and Saas100 company (selected by MT/Sprout), so we are one of the best-performing SaaS companies from the Netherlands in 2022. We are looking for our Team Lead Support, who will be responsible for improving our Support efforts with our partners.\nJob Description\nWe are currently looking for a Team Lead Support to ensure that we deliver the best service possible to our clients, like for example New York Pizza, Telepizza, Apache Pizza, and Pizza Hut. Our Support team is there to help our customers get the most out of our solution. Whenever the headquarters or a specific store from our partners has a question or a problem, they reach out to the Support team for help.\nOur Support team consists of Support Heroes, who are students that work shifts between 5:00 PM and 11:00 PM, and who are the first line of support for our partners during the “Hungry Hours”. The team receives questions such as how to change the store’s opening hours, and how HQ can best set up a new promotion, but also about bugs or outages in the system. You will manage and mentor this team.\nYou spend most of your time coaching the Support Heroes, improving processes, and performing actions to prevent certain types of questions from arriving, such as by preparing training for franchisees and store employees. Next to that, during office hours you handle the questions that come in from our partners, although during the day just relatively few questions from our partners come in.\nOf course, you do not do this alone, especially our Head of Operations and COO will work closely with you to make Support a real source of Customer satisfaction. You ensure that our Service Levels continuously improve.\nRequirements\nJob Requirements\nYou have at least 2 years of experience working within a role where you have supported clients or partners\n\nYou have a get-things-done mentality\n\nYou radiate energy to your team\n\nYou are eager to manage and continuously improve a team\n\nYou are eager to learn about our software solution in depth\n\nYou have great attention to detail\n\nYou are used to analyzing performance and improvement opportunities through metrics\n\nStrong written and verbal communication skills in English\n\nStrong written and verbal communication skills in Dutch\n\nBonus points for a Bachelor's or Master's degree\n\nBonus points for having managed a team in the past\n\nBonus points for experience in improving support processes\n\nBonus points for experience within the hospitality industry\n\nBonus points for knowledge of any further languages\n\nWhy S4D\nInternational work environment and flat organization\n\nImpactful role at one of the fastest-growing companies in the Netherlands\n\nGreat career development opportunities in a growing company\n\nApple MacBook\n\nHybrid-working environment\n\nCompetitive salary\n\nPension scheme\n\nFlexible public holiday policy\n\n25 paid holidays\n\nAn extra day off on your birthday\n\nHealthy lunch at the office\n\nAnnual offsite together with our two offices\n\nIn-office gym\n\nFree language classes","description_format":"text","description_chars":3562,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Apple Macbook","Flexible schedule"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Delivery","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-15T14:52:49Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.185,"p_room":0.28,"age_days":299,"expected_fill_days":26,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/s4d-team-lead-support","json_url":"https://alion.io/job/s4d-team-lead-support.json","meta":{"generated_at":"2026-10-20T02:13:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688354},"rest":"https://alion.io/mcp/rest/get_company?id=688354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fs4d-team-lead-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fs4d-team-lead-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fs4d-team-lead-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/s4d-team-lead-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fs4d-team-lead-support"}]}