{"id":2498793,"url":"https://alion.io/job/sa-global-microsoft-dynamics-365-enterprise-practice-director-ce-fo","title":"Microsoft Dynamics 365 Enterprise Practice Director – CE + F&O","company":{"id":691917,"name":"sa.global","domain":"saglobal.com","url":"https://alion.io/company/saglobal-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":135000,"max_usd":242000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1252},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false}],"status":"live","first_seen_at":"2026-10-14T05:09:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-28T18:30:45Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"The Microsoft Dynamics 365 Enterprise Practice Director is responsible for the overall leadership, performance, growth, and profitability of the Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O) practice across Canada and the United States, in partnership with the Global Service Centers (GSC).\nCritically, the Practice Director will lead the transformation of the D365 Enterprise division into an AI-first world. They will be responsible for reshaping how the division sells, delivers, and creates value, so that AI is at the core of our offerings, our delivery model, and the outcomes we achieve for clients, and for moving the business away from selling hours toward scalable, IP-led, AI-enabled client outcomes.\nThis role requires a strong business leader who can bring together people, delivery, clients, and commercial priorities around a common vision. The Practice Director is accountable for building a high-performing division that delivers consistently for our clients while achieving financial, operational, and people objectives.\nSuccess in this role requires someone who is comfortable operating in ambiguity, creating clarity where it does not yet exist, making decisions, and driving accountability across the organization. The Practice Director must be willing and able to set clear expectations, address underperformance directly, and hold leaders and team members accountable for commitments and results.\nThis is not simply a technical leadership role. It is a business leadership position with responsibility for AI-first transformation,people, client success, delivery excellence, growth, and P&L performance.\nWHY THIS ROLE, WHY NOW \nThe D365 Enterprise business needs a reset in how it leads and executes, and this role sits at the center of it.\nThe strategy is not changing. The opportunity is real, but realizing it depends on stronger execution. \nWe have lost momentum in some areas and are not moving at the pace the market or our ambitions require. We have a limited window to turn the strategy into results. The market is moving quickly and our ambitions are high. There is a clear window of opportunity to turn our strategy into results, and we want to accelerate the pace at which we execute. \nClient expectations and the market are changing. Clients increasingly expect industry understanding, measurable outcomes, and AI-enabled transformation, rather than traditional product implementation and consulting hours. \nWe are moving toward a fundamentally different business model: less dependent on selling hours and increasingly driven by industry IP, AI-enabled solutions, recurring revenue, and scalable client outcomes. \nThis requires a reset in how we lead and execute. This role will be critical to this transformation. \nKEY RESPONSIBILITIES \nPractice Leadership & Strategy\nOwn the overall strategy, direction, and performance of the Microsoft Dynamics 365 CE + F&O Enterprise Practice. \nEstablish clear priorities, operating expectations, and measurable goals for the practice. \nTranslate company strategy into actionable plans for the practice and ensure the team understands how their work contributes to broader organizational objectives. \nCreate clarity and forward momentum in environments where priorities, structures, or processes may still be evolving. \nMake timely decisions using the information available rather than waiting for perfect conditions. \nRally the practice around a common vision and create alignment across delivery, sales, customer success, and functional leadership. \nBuild a culture of ownership, accountability, collaboration, and continuous improvement. \nAI-First Transformation\nLead the transformation of the D365 Enterprise division into an AI-first business, setting the vision, roadmap, and pace of change. \nEmbed AI across how the division sells, delivers, and supports clients, including Microsoft Copilot, agents, Azure AI, and AI-enabled delivery tooling, to improve speed, quality, and margin. \nDrive the shift from a model built on selling hours toward one driven by industry IP, AI-enabled solutions, recurring revenue, and scalable client outcomes. \nPartner with sales and solution leaders to build and take to market industry-focused, AI-enabled offerings that clients buy on outcomes rather than effort. \nBuild AI fluency across the practice and reshape roles, skills, team structures, and the delivery model for an AI-first way of working. \nDefine and track measures of AI adoption and its impact on productivity, client outcomes, and profitability. \nEnsure AI is used responsibly, securely, and with appropriate governance, both internally and with clients. \nPeople Leadership & Accountability\nLead, coach, develop, and hold practice leaders and team members accountable for performance and results. \nEstablish clear expectations for performance, utilization, client delivery, leadership behaviors, and individual contribution. \nAddress performance or accountability issues promptly, directly, and consistently. \nEnsure leaders within the practice are actively managing their teams rather than allowing issues to remain unresolved. \nDevelop leadership capability and succession plans across the practice. \nIdentify talent gaps and partner with People and Talent Acquisition on workforce planning and hiring. \nBuild an environment where employees understand what is expected of them, receive meaningful feedback, and are recognized for strong performance. \nBalance empathy and people leadership with the willingness to make difficult decisions when required for the health of the business or team. \nFinancial & P&L Ownership\nOwn the financial performance and P&L of the practice. \nDevelop and manage annual budgets, forecasts, revenue targets, margin expectations, and workforce plans. \nMonitor and take action on key financial and operational indicators, including revenue, gross margin, utilization, billability, resource capacity, project profitability, backlog, pipeline, and forecast accuracy. \nGrow recurring and non-hours-based revenue, including industry IP, managed services, and AI-enabled solutions, as an increasing share of the practice revenue mix. \nUnderstand the financial implications of hiring, staffing, pricing, project execution, subcontractor usage, and delivery decisions. \nIdentify performance gaps early and implement corrective action plans. \nEnsure practice decisions balance client needs, employee sustainability, and commercial outcomes. \n\nDelivery Excellence\nMaintain executive oversight of significant Microsoft Dynamics 365 CE and F&O implementations and client engagements. \nEnsure appropriate delivery governance, methodology, quality standards, and risk management practices are consistently applied. \nPartner with delivery leaders to proactively identify projects at risk and establish recovery plans. \nDrive disciplined resource planning and ensure the right skills are aligned to the right client engagements. \nPromote scalable and repeatable delivery practices rather than reliance on individual heroics. \nUse AI-enabled tools, accelerators, and industry IP to industrialize delivery, improving predictability and reducing effort. \nEnsure lessons learned are translated into improvements across the broader practice. \n\nClient Leadership\nServe as an executive sponsor and trusted advisor for strategic clients when required. \nBuild strong relationships with senior client stakeholders and help resolve complex delivery, commercial, or relationship challenges. \nEnsure the practice delivers a consistently strong client experience across both CE and F&O engagements. \nPosition the practice as an industry-focused, AI-enabled transformation partner that leads with measurable business outcomes rather than product implementation. \nPartner with account and sales leaders to identify opportunities for expansion, transformation, and long-term client value. \nProtect client relationships while maintaining appropriate commercial discipline and accountability. \nOperational Excellence\nEstablish a consistent operating rhythm for reviewing practice performance, including financials, people, delivery, pipeline, capacity, and risk. \nUse data to identify trends, challenge assumptions, and drive decisions. \nDefine clear ownership for actions and ensure commitments are followed through to completion. \nSimplify processes where possible and build structures that allow the practice to scale. \nWork effectively across a matrixed, global organization where ownership may span multiple teams or functions. \nBe comfortable stepping into undefined situations, determining what is needed, and driving the organization toward resolution. \nLEADERSHIP EXPECTATIONS \nThe successful Delivery Director will:\nOwn the outcome. Take responsibility for the performance of the practice rather than attributing challenges to circumstances or other functions. \nLead the AI-first shift. Model curiosity and hands-on adoption of AI, and challenge the team to rethink how work gets done rather than layering AI onto existing ways of working. \nExecute with pace. Act with urgency, turn strategy into results within a limited window, and restore momentum where it has been lost. \nCreate clarity from ambiguity. Be comfortable leading when every answer, process, or organizational structure has not yet been defined. \nHold people accountable. Set clear expectations, follow up on commitments, recognize strong performance, and address missed expectations directly. \nBuild alignment. Bring diverse teams and perspectives together around shared priorities and a common goal. \nMake decisions. Evaluate available information, exercise sound judgment, and move the organization forward. \nLead through others. Build capable leaders and avoid becoming the single point of dependency for every decision. \nBe commercially minded. Understand that strong client delivery and strong financial performance must coexist. \nCommunicate transparently. Provide clear, direct, and consistent communication, particularly when priorities or expectations change. \nLead change effectively. Help teams navigate change with confidence while maintaining focus on execution and business outcomes. \nREQUIRED EXPERIENCE & QUALIFICATIONS \nSignificant leadership experience within a Microsoft Dynamics 365 consulting, professional services, systems integration, or similar technology services environment. \nStrong understanding of Microsoft Dynamics 365, with experience across both Customer Engagement / CRM applications and Finance & Operations / ERP applications. \nStrong working understanding of AI in the enterprise applications space, including Microsoft Copilot, Copilot Studio, agents, Azure AI, and the Microsoft data platform, and how AI changes client value and delivery economics. \nProven experience leading a sizable consulting or professional services practice, business unit, or delivery organization. \nDemonstrated experience leading a business through a change in operating or business model, for example from time-and-materials services toward industry IP, managed services, recurring revenue, or outcome-based offerings. \nDemonstrated P&L ownership, including responsibility for revenue, margin, forecasting, utilization, workforce planning, and profitability. \nProven experience building and leading high-performing teams. \nDemonstrated ability to establish expectations and successfully manage performance and accountability at both individual and leadership levels. \nExperience leading complex enterprise implementations and managing executive client relationships. \nIndustry orientation, with the credibility to lead client conversations on business outcomes and industry challenges, not only on technology. \nStrong commercial judgment with experience supporting sales, solutioning, estimating, pricing, and contract discussions. \nA track record of driving execution at pace and turning strategy into measurable results within defined timeframes. \nDemonstrated ability to lead effectively through 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