{"id":2066653,"url":"https://alion.io/job/sa-metal-senior-it-technician","title":"Senior IT Technician","company":{"id":3882172,"name":"SA Metal","domain":"sametal.co.za","url":"https://alion.io/company/sa-metal","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":61,"open_postings":23,"ghost_share":0.522,"stale_share":0,"repost_share":0.87,"time_to_fill_p50_days":15,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-10-08T04:12:46Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T04:09:13Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":12},"description":"JOB DESCRIPTION\nThe Group currently has a vacancy for a highly experienced Senior IT Professional who takes ownership of complex, escalated technical challenges across the network, server and end-user environments. The individual requires a deep, hands-on technical background and should be comfortable working collaboratively (sometimes independently) on high-impact issues and permanently resolving problems through root cause analysis. He/she will also have to:\nPOSITION REQUIREMENTS\nTraining and support of userbase on IT Systems\nMaintaining mail infrastructure (Postfix, Sendmail, Exim), including Antispam/Antivirus policy, DNSBL configuration, SMTP protocol troubleshooting, and mail routing\nConfiguring and administering Fortinet firewall estates (policy configuration, VPN, security profiles, high availability)\nConfiguring and maintaining Mikrotik network infrastructure, including routing and inter-site connectivity and troubleshooting\nWireless network deployment and troubleshooting\nProviding advanced technical support for critical desktop and server issues\nActioning Service Desk ticket queues, ensuring SLA compliance and quality of escalated resolutions\nProducing technical documentation and knowledge base procedures\nIdentifying opportunities for and implementing automation and scripting to reduce manual workload across the team\nConfiguring IP camera/CCTV infrastructure, including network integration\nEnsuring completion of daily operational checklists and reporting status to the IT Manager\nProactive monitoring and capacity/performance management of connected devices and inter-branch connectivity\nPerforming Root Cause Analysis on recurring or high-impact incidents, implementing permanent resolutions through root cause analysis\nUndertake travel to sites to perform installations and maintenance as required\nCreating, deploying, and administering Windows Server environments (2016-2025), including DHCP, DNS, Active Directory configuration, Group Policy, and forest/domain administration\nDeploying and maintaining Hyper-V virtualization infrastructure, including host configuration, guest provisioning, and server migrations\nAdministering Biometric Access Control systems, including integration and troubleshooting\nQUALIFYING EXPERIENCE\nMinimum 12 years' experience as an IT professional, with a track record of resolving escalated issues and supporting end-users across face-to-face and remote channels\nMinimum 8 years' experience configuring, implementing, and maintaining corporate LAN & WAN environments\nAdvanced proficiency with Microsoft Windows (10, 11) in a distributed environment\nAdvanced proficiency with Microsoft Office (2016 - 2024) and Office 365, including deployment and administration\nProven experience deploying and administering Windows Server (2016 - 2025)\nStrong knowledge of hardware/software configuration, installation, and lifecycle management\nAdvanced troubleshooting, diagnostic, and problem-solving skills, with a focus on root cause analysis on complex issues\nExperience leveraging AI tools (e.g. Claude AI) to improve IT operations, support, or documentation workflows\nStrong networking expertise, including switch and router configuration.\nQUALIFYING ATTRIBUTES\nA security-first mindset, with a strong focus on safeguarding networks, systems, and data across the organization\nAbility to liaise professionally and confidently with vendors and colleagues at all levels, including senior stakeholders\nStrong interpersonal skills with the ability to guide and advise team members\nHard-working, self-motivated, and able to take ownership of complex problems through to resolution\nAbility to work independently on escalated issues as well as collaboratively within a team\nWilling and able to work overtime and be available for escalations when required\nOwn reliable transport, with willingness to travel to sites as required\nExcellent communication skills, able to translate technical detail for both technical and non-technical audiences\nExcellent organizational skills with strong attention to detail\nAbility to remain calm, prioritize effectively, and perform well under pressure, particularly during critical incidents\nADVANTAGEOUS EXPERIENCE\nExposure to PLC machinery and industrial control systems\nMikrotik/RouterOS networking knowledge\nSecOps experience, including security monitoring and incident response\nExperience administering ManageEngine ServiceDesk Plus\nProficiency in Hyper-V virtualization, including advanced configuration and troubleshooting\nStrong scripting and automation skills (e.g. PowerShell, Bash, or similar)\nKnowledge of Acronis backup and disaster recovery solutions\nExperience with VMware host and guest installation, configuration, and maintenance\nExperience building and implementing cloud automation workflows (Power Automate, IFTTT, Make, Zapier)\nIndustry certifications such as CompTIA N+, A+, or Microsoft MCSE/MCITP, Mikrotik MTCNA, ITIL Foundation\nExperience implementing and administering cloud solutions\nExperience with the Microsoft Azure cloud platform, including deployment and administration\nExperience configuring and managing cloud storage solutions\nProven track record in SQL database administration, optimization, and performance tuning\nPlease note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such","description_format":"text","description_chars":5645,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-10-08T04:12:46Z"},{"event":"close","at":"2026-10-08T08:12:36Z"},{"event":"reopen","at":"2026-10-14T13:39:04Z"},{"event":"close","at":"2026-10-14T16:59:26Z"},{"event":"reopen","at":"2026-10-16T04:09:13Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.427,"p_room":0.75,"age_days":12,"expected_fill_days":15,"reasons":["seen:4","repost:2","stale_co","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sa-metal-senior-it-technician","json_url":"https://alion.io/job/sa-metal-senior-it-technician.json","meta":{"generated_at":"2026-10-20T22:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882172},"rest":"https://alion.io/mcp/rest/get_company?id=3882172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsa-metal-senior-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsa-metal-senior-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsa-metal-senior-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sa-metal-senior-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsa-metal-senior-it-technician"}]}