{"id":1003003,"url":"https://alion.io/job/saalex-computer-user-support-specialist-ii-help-desk","title":"Computer User Support Specialist II - Help Desk","company":{"id":3382,"name":"Saalex","domain":"saalex.com","url":"https://alion.io/company/saalex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":109,"ghost_share":0.193,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Keyport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T13:48:39Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-11T22:16:46Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":54},"description":"Saalex is seeking a Computer User Support Specialist II in Keyport, WA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services.\nPosition Type: Full Time\nSalary: $60K - $90K annually (depending on experience)\nWork Location: Onsite.\nPosition Overview:\nWe are seeking a Computer User Support Specialist II to provide Tier 2 technical support to end users in a DoD environment. The successful candidate will troubleshoot and resolve hardware, software, operating system, account, and network connectivity issues while providing responsive and professional customer service.\nThe position requires hands-on experience supporting Microsoft desktop environments, enterprise productivity applications, cybersecurity tools, Active Directory, and ServiceNow IT service management workflows.\nKey Responsibilities\nProvide Tier 2 help desk and desktop support to end users.\nReceive, manage, prioritize, troubleshoot, and resolve incidents and service requests using ServiceNow.\nMaintain accurate and timely ServiceNow ticket documentation, including troubleshooting steps, resolution details, categorization, prioritization, status updates, and closure information.\nMonitor assigned ServiceNow tickets to ensure timely resolution and compliance with established service-level requirements (SLAs).\nIdentify recurring incidents and trends and contribute to knowledge articles, problem management, and continuous service improvement.\nTroubleshoot and resolve Windows workstation, application, account, and connectivity issues.\nConfigure, deploy, maintain, and troubleshoot Microsoft desktop operating systems.\nSupport Microsoft Office and other enterprise productivity applications.\nAdminister Active Directory user and computer accounts, groups, permissions, and related access.\nTroubleshoot basic network connectivity issues and coordinate with network support personnel when escalation is required.\nSupport and troubleshoot approved endpoint security and defense tools.\nEscalate complex or recurring issues to appropriate engineering, cybersecurity, or infrastructure support teams.\nProvide professional, customer-focused technical support in a mission-oriented environment.\nFollow applicable DoD, Navy, organizational, cybersecurity, configuration management, and IT service management policies and procedures\nRequirements\nRequired Qualifications:\nMinimum of two (2) years of experience providing Tier 2 IT support, including the management, troubleshooting, and resolution of service desk/help desk tickets.\nExperience using ServiceNow or a comparable IT service management (ITSM) ticketing system to document, track, prioritize, and resolve incidents and service requests.\nPractical experience with the configuration, deployment, and troubleshooting of Microsoft desktop operating systems.\nExperience supporting Microsoft Office and other desktop productivity applications.\nWorking knowledge of desktop cybersecurity/defense tools and their use in an enterprise environment.\nExperience with Microsoft Active Directory, including: \nUser and computer account management\nPassword and account administration\nGroup membership and permissions\nBasic troubleshooting of authentication and access issues\nKnowledge of basic network connectivity troubleshooting, including TCP/IP, DNS, DHCP, connectivity testing, and common workstation network issues.\nAbility to diagnose technical issues, identify root causes, document resolutions, and escalate issues when appropriate.\nStrong written and verbal communication skills with the ability to provide effective technical support to users with varying levels of technical expertise.\nCompTIA Security+ and/or ISC2 SSCP\nCurrent Microsoft Desktop Operating System certification\nDesired:\nITIL Foundation Certification\nEducation:\nHigh School Diploma or GED required.\nSecurity Clearance:\nT5 Investigation is required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.\nBenefits\nEmployer Paid Health Care Plans for Employees & Family\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\nStock Option Benefit","description_format":"text","description_chars":4399,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-17T13:48:39Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.876,"p_room":0.6,"age_days":54,"expected_fill_days":67,"reasons":["conf:3","velocity","win:late","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/saalex-computer-user-support-specialist-ii-help-desk","json_url":"https://alion.io/job/saalex-computer-user-support-specialist-ii-help-desk.json","meta":{"generated_at":"2026-11-12T01:43:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3382},"rest":"https://alion.io/mcp/rest/get_company?id=3382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaalex-computer-user-support-specialist-ii-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaalex-computer-user-support-specialist-ii-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaalex-computer-user-support-specialist-ii-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saalex-computer-user-support-specialist-ii-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaalex-computer-user-support-specialist-ii-help-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1003003}},{"tool":"search_jobs","arguments":{"company":"saalex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1003003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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