{"id":136114,"url":"https://alion.io/job/saalex-technical-support-specialist","title":"Technical Support Specialist","company":{"id":3382,"name":"Saalex","domain":"saalex.com","url":"https://alion.io/company/saalex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":109,"ghost_share":0.193,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-04-20T00:00:00Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-11-11T22:16:46Z","board_verified":true,"closed_at":null,"days_open":206,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":205},"description":"Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.\nPosition Type: Contingent on Contract Award.\nSalary: $45k-$85k (depending on experience)\nThe Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements.\nEssential Functions:\nProvide Tier 1-3 technical support for hardware, software, and network-related issues. \nTroubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. \nInstall, configure, and maintain workstations, laptops, peripherals, and standard software applications. \nSupport user account management including provisioning, access control, and password management. \nDocument incidents, resolutions, and system changes using ticketing systems. \nAssist with system updates, patching, and routine maintenance activities. \nSupport deployment of new systems, applications, and technology refresh initiatives. \nEnsure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. \nCollaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. \nOther duties as assigned or required.\nRequirements\nRequired:\n3-5 years of experience in technical support, help desk, or IT support roles. \nAssociate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). \nExperience supporting Windows and/or Linux operating systems and standard office applications. \nFamiliarity with ticketing systems and IT service management processes. \nKnowledge of basic networking concepts (TCP/IP, DNS, DHCP). \nRelevant certifications (e.g., CompTIA A+, Network+, Security+). \nDesired:\nExperience supporting DoD or Navy IT environments. \nFamiliarity with ITIL-based service management practices. \nExperience with endpoint management tools and remote support tools. \nAdditional Qualifications:\nStrong troubleshooting and customer service skills. \nAbility to manage multiple tickets and priorities in a fast-paced environment. \nEffective communication skills with both technical and non-technical users. \nSecurity Clearance:\nMust be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.\nBenefits\nEmployer Paid Health Care Plans for Employees & Family\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\nStock Option Benefit","description_format":"text","description_chars":3483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["401k plan","Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-04-20T00:00:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.37,"p_room":0.28,"age_days":205,"expected_fill_days":67,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/saalex-technical-support-specialist","json_url":"https://alion.io/job/saalex-technical-support-specialist.json","meta":{"generated_at":"2026-11-12T02:10:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3382},"rest":"https://alion.io/mcp/rest/get_company?id=3382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaalex-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaalex-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaalex-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saalex-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaalex-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":136114}},{"tool":"search_jobs","arguments":{"company":"saalex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":136114},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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