{"id":2584013,"url":"https://alion.io/job/saas-labs-customer-success-manager","title":"Customer Success Manager","company":{"id":6502,"name":"SaaS Labs","domain":"saaslabs.co","url":"https://alion.io/company/saas-labs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T03:11:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T21:41:17Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Why this role exists\nJustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across EMEA. You will drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable business value through the JustCall platform and its AI capabilities.\nWhat you'll do\nOwn a book of business and manage the customer lifecycle from onboarding through renewal.\n\nBuild trusted relationships with business and executive stakeholders.\n\nDrive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization.\n\nHelp customers identify AI use cases that improve productivity, automation, and customer experience.\n\nMonitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes.\n\nPartner with Sales, Support, Product, and Engineering to resolve challenges and advocate for customer needs.\n\nIdentify expansion opportunities, including AI products and premium capabilities, working closely with Account Executives.\n\nMaintain CRM hygiene, customer health scores, renewal forecasts, and account plans.\n\nAct as the voice of the customer by sharing feedback that influences product improvements.\n\nWhat we're looking for\n3-5 years of experience in B2B SaaS Customer Success, Account Management, or a customer-facing role.\n\nExperience managing SMB or Mid-Market customers with ownership of adoption, retention, renewals, and growth.\n\nStrong executive stakeholder management and consultative communication skills.\n\nProven ability to drive product adoption, customer outcomes, and commercial growth.\n\nInterest in AI and the ability to help customers adopt AI-driven workflows and automation.\n\nStrong analytical skills with experience using CRM and Customer Success platforms (Salesforce, HubSpot, Gainsight, Vitally, Planhat, or similar).\n\nExperience supporting customers across EMEA or global markets.\n\nEdges that help\nExperience with CCaaS, telephony, conversational AI, or CX SaaS platforms.\n\nExperience with AI-powered SaaS products, automation, or conversation intelligence.\n\nExperience leading renewals, upsells, cross-sells, and AI adoption initiatives.\n\nExperience in a high-growth, product-led SaaS environment.\n\nHow we work\nOutcomes over activity. We measure success through GRR, NRR, AI feature adoption, customer health, renewals, and expansion not by the number of meetings held.\n\nHigh ownership from day one. You'll help customers unlock the full value of AI while shaping how Customer Success scales at JustCall.\n\nThe bigger picture\nJustCall is SaaS Labs' flagship product - used by 6,000+ businesses across 70+ countries to run their customer conversations. We're backed by Peak XV and Base10 Partners, have crossed $40M ARR, and are building toward $100M with the team, the product, and the infrastructure to get there.\nIf this is the role you've been waiting to find - let's talk.\nSaaS Labs takes pride in being an equal opportunity employer. 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