{"id":2583995,"url":"https://alion.io/job/saas-labs-engineering-manager-ai","title":"Engineering Manager - AI","company":{"id":6502,"name":"SaaS Labs","domain":"saaslabs.co","url":"https://alion.io/company/saas-labs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ElevenLabs","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Function Calling","optional":false},{"name":"LiveKit","optional":false},{"name":"LLM","optional":false},{"name":"RAG","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Tool Use","optional":false},{"name":"Vapi","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-14T03:11:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:58:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why this role exists\nMost AI products don't fail in the demo - they fail in production. Latency spikes, hallucinations under edge cases, voice agents that can't handle interruptions, eval pipelines that catch bugs after customers do. We're building JustCall's AI engineering function to make sure none of that happens on our watch.\nWe need an Engineering Manager, AI who can sit across the table from a product leader, an enterprise customer, or a junior engineer debugging a live voice agent - and walk out with a cleaner architecture, a faster system, and a team that ships production-grade AI with the confidence that comes from actually having built it before. Someone who stays close to the code, owns the infrastructure, and raises the engineering bar every quarter.\nWhat you'll actually do\nLead engineering across AI Voice Agents (AIVA), AI Coaching, Conversation Intelligence, AI Workflows, and future AI-native products - with full ownership of technical direction and delivery.\n\nStay deeply hands-on with architecture, coding, debugging, latency optimisation, observability, and production reliability - this is a player-coach role, not a pure management seat.\n\nBuild scalable voice AI systems across real-time orchestration, memory and context handling, eval pipelines, and workflow execution.\n\nDefine AI quality frameworks - golden datasets, eval pipelines, regression detection, scoring systems, and operational metrics - that catch problems before customers do.\n\nDrive technical decisions across model selection, prompting, fine-tuning, RAG, infrastructure, and platform architecture.\n\nHire, mentor, and grow a high-performing AI engineering organisation in India while maintaining a strong, execution-focused technical culture.\n\nPartner closely with Product and Design to deliver AI experiences that feel intuitive, reliable, and production-ready - not impressive in a sandbox and broken in the field.\n\nShape JustCall's long-term AI roadmap across multilingual support, outbound AI agents, vertical workflows, and omnichannel automation.\n\nWhat we're looking for\n8+ years building distributed systems, AI/ML products, real-time systems, or voice infrastructure - with 3+ years leading engineering teams.\n\nStrong track record of shipping production-grade AI products used by real customers at scale - not just prototypes or internal tools.\n\nExperience building agentic systems with orchestration, tool calling, retries, fallbacks, memory and context management, and graceful degradation.\n\nDeep hands-on expertise with eval systems, automated testing, regression detection, and operational monitoring for LLM applications.\n\nStrong systems thinking around latency, reliability, observability, and production debugging in AI environments.\n\nExperience making architectural decisions around prompting, fine-tuning, RAG, memory systems, and model routing.\n\nA player-coach mindset - you lead teams while remaining highly technical and execution-oriented.\n\nStrong product intuition and engineering judgment - you balance experimentation, speed, and scalability without losing any of the three.\n\nEdges that help\nExperience building or scaling production voice agents using platforms like Pipecat, Retell, Vapi, LiveKit, ElevenLabs, or similar infrastructure.\n\nFamiliarity with the hard problems in voice AI - interruption handling, semantic turn detection, latency optimisation, accented speech recognition, multilingual conversations, and real-time orchestration.\n\nExperience hiring and scaling high-performing engineering teams in India.\n\nHow we work\nOutcomes over process. We measure engineering impact by production reliability, latency benchmarks, eval coverage, and the AI experiences we ship - not tickets closed.\n\nDeeply hands-on culture - leadership here means staying close to the hardest technical problems, not delegating your way out of them.\n\nFast cycles, high ambiguity, and the expectation that you bring both architectural depth and shipping velocity to every initiative.\n\nCompetitive pay tied to the systems you architect and the engineering culture you build.\n\nThe bigger picture\nJustCall is SaaS Labs' flagship product - used by 6,000+ businesses across 70+ countries to run their customer conversations. We're backed by Peak XV and Base10 Partners, have crossed $40M ARR, and are building toward $100M with the team, the product, and the infrastructure to get there.\nIf this is the role you've been waiting to find - let's talk.\nSaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.","description_format":"text","description_chars":4842,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Custom Software Development","Consumer & Utility Software"],"lifecycle":[{"event":"open","at":"2026-10-15T03:11:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/saas-labs-engineering-manager-ai","json_url":"https://alion.io/job/saas-labs-engineering-manager-ai.json","meta":{"generated_at":"2026-10-15T21:08:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6502},"rest":"https://alion.io/mcp/rest/get_company?id=6502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaas-labs-engineering-manager-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaas-labs-engineering-manager-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaas-labs-engineering-manager-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saas-labs-engineering-manager-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaas-labs-engineering-manager-ai"}]}