{"id":3324969,"url":"https://alion.io/job/saas-labs-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":6502,"name":"SaaS Labs","domain":"saaslabs.co","url":"https://alion.io/company/saas-labs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"WhatsApp","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T09:36:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T02:40:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Company Behind the Products\nEvery business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.\nFrom JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.\nHere's where we are: With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication.\nWhat it's like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make real impact.\nAnd, if you're already nodding along, let's start the conversation.\nThe Flagship Product\nWith JustCall we’re leading the innovation on how sales and service teams connect with their customers- using AI - across calls, texts, emails, WhatsApp, and whatever comes next!It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.\nAbout the Role\nWe are looking for a Sr. IT Support Engineer to own and deliver end-to-end technical support across access management, user onboarding and offboarding, application support, and infrastructure and network management.\nYour goal is reliable IT operations: resolving network, system, and software issues, managing licenses and access permissions, and provisioning laptops for new joiners. That means minimal downtime, a productive workforce, and business continuity.\nAs a senior member of the IT team, you will be the go-to person for complex issues, set the standard for support quality, and drive improvements in processes, security, and automation. You’ll work closely with internal stakeholders and vendors in a fast-paced environment.\nLocation: Bangalore (in-office 5 days a week, as collaboration and quick problem-solving are best enabled through close teamwork)\nWhat you'll do\nTechnical Support: Provide end-to-end troubleshooting for desktop systems, applications, and network connectivity; resolve hardware, software, and OS-related issues.\n\nMonitoring & Troubleshooting: Proactively monitor and troubleshoot network, internet, hardware, and system issues to keep IT operations running smoothly and minimise downtime.\n\nHardware & Software Maintenance: Install, configure, and maintain computers, peripherals, and mobile devices; ensure timely updates across macOS, Windows, and Linux.\n\nLaptop Provisioning & Allocation: Manage laptop allocation, configuration, and handover for new joiners and existing employees, ensuring every device is ready and compliant on Day 1.\n\nNetwork Management: Support and troubleshoot LAN/WAN/VPN connectivity; manage routers, switches, and wireless networks to maintain secure and stable operations.\n\nAccess & Onboarding/Offboarding: Manage user accounts, access permissions, and role assignments (JumpCloud, Google Workspace, Slack, Atlassian). Own the onboarding and offboarding lifecycle, including account setup and asset recovery.\n\nLicense & IT Asset Management: Manage software licenses, track IT hardware and inventory, and maintain software compliance. Ensure license usage is optimised and audit-ready.\n\nVendor Coordination: Coordinate with vendors and internal teams for procurement, repairs, replacements, and IT infrastructure maintenance and issue resolution.\n\nSecurity & Compliance: Implement and monitor IT security policies; assist with SOC/ISO/HIPAA audits and ensure compliance with organisational standards.\n\nDocumentation & Training: Maintain documentation, SOPs, and knowledge base articles. Create user guides and conduct training sessions on common tools and workflows.\n\nProcess Improvement & Automation: Identify recurring issues and automate repetitive tasks (PowerShell/Bash) to improve turnaround time and the employee experience.\n\nMentorship: Guide junior team members, review their work, and help raise the overall support standard.\n\nWhat we're looking for\nEducation: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).\n\nExperience: 5-6 years as an IT Support, Desktop Support, or Systems Support Engineer, with hands-on expertise in access management, user onboarding/offboarding, laptop provisioning, and application management.\n\nTechnical Proficiency: Strong working knowledge of macOS, Windows, and Linux, along with experience in Google Workspace, Slack, Atlassian, and other productivity tools.\n\nSystems & Cloud: Hands-on experience with identity and access management and device management platforms (JumpCloud, JAMF, Active Directory, LDAP). Exposure to cloud environments like AWS, Azure, or Google Cloud.\n\nNetworking & Troubleshooting: Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), diagnostics, and root-cause resolution of hardware and software issues.\n\nAsset & License Management: Experience maintaining IT inventory, tracking licenses, and keeping documentation audit-ready.\n\nSecurity Awareness: Working knowledge of endpoint security, access controls, and compliance frameworks (SOC 2, ISO 27001, HIPAA).\n\nSoft Skills: Excellent communication, analytical, and problem-solving abilities with a customer-first approach. Able to work independently, take ownership, and collaborate across teams.\n\nEdges that help\nCertifications such as CompTIA A+/Network+/Security+, ITIL Foundation, CCNA, or MCSE\n\nScripting and automation skills (PowerShell/Bash)\n\nExperience with ITSM tools (ServiceNow, Jira Service Management)\n\nExperience with endpoint management solutions (MDM, SCCM, Intune)\n\nPrior experience mentoring or leading junior IT staff\n\nHow we work\nSaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.","description_format":"text","description_chars":6008,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Consumer & Utility Software"],"lifecycle":[{"event":"open","at":"2026-10-27T09:36:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/saas-labs-senior-it-support-engineer","json_url":"https://alion.io/job/saas-labs-senior-it-support-engineer.json","meta":{"generated_at":"2026-10-31T04:07:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6502},"rest":"https://alion.io/mcp/rest/get_company?id=6502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaas-labs-senior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaas-labs-senior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaas-labs-senior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saas-labs-senior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaas-labs-senior-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3324969}},{"tool":"search_jobs","arguments":{"company":"saaslabs.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3324969},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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