{"id":2609111,"url":"https://alion.io/job/sabena-technics-technicien-informatique-support-utilisateurs-hf","title":"Technicien Informatique Support Utilisateurs H/F","company":{"id":2090894,"name":"Sabena technics","domain":"sabenatechnics.com","url":"https://alion.io/company/sabenatechnics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":68,"open_postings":43,"ghost_share":0.535,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dinard, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":102},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:09:37Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T02:09:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Job Description\nLe Technicien Support Utilisateurs (h/f) a la responsabilité de garantir la satisfaction des utilisateurs des systèmes d’information du groupe ou de ses clients tout en faisant respecter la politique de sécurité. Il assure la prise en compte des demandes, incidents en y apportant une solution. Il contribue au premier niveau, à la résolution des incidents nuisant à la qualité et à la continuité de service et répond aux demandes utilisateurs entrant dans son domaine : endpoints (clients légers, postes de travail, tablettes…) ; accès (systèmes, applications, externes) ; systèmes d’impressions et de téléphonie.\nAu quotidien il gère les :\n« Opérations » :\no Prise en compte des demandes et incidents, des appels / tickets\no Traite le 1er niveau des incidents ou anomalies\no Transférer si nécessaire aux personnes compétentes et effectuer le suivi de ses demandes\nDéploie les moyens informatiques individuels et collectifs (PC, stations, outils d’impression, téléphones …)\no Gérer les outils de déploiement des postes\no Configuration des endpoints (clients légers, postes de travail…)\no Installation physique des postes, des périphériques (imprimantes, douchettes…)\no Brassage réseau\no Installation d’applications supplémentaires (office, Adobe, Catia …)\nDéploie les moyens téléphoniques\nDéploie les outils bureautiques en s’alignant avec les consignes du groupe\nAdministrer le système :\no Création / gestion des comptes Windows, des comptes applicatifs : SAP, TRAX …\no Création / gestion des messageries\no Gestion des droits d’accès réseau, des accès distants (token …)\no Restauration fichier\nAu sein de son service il :\nParticipe à l’intégration des nouveaux arrivants\nApplique et actualise le cas échéant les procédures de support\nParticipe aux astreintes","description_format":"text","description_chars":1776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-15T10:35:56Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sabena-technics-technicien-informatique-support-utilisateurs-hf","json_url":"https://alion.io/job/sabena-technics-technicien-informatique-support-utilisateurs-hf.json","meta":{"generated_at":"2026-10-19T02:24:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2090894},"rest":"https://alion.io/mcp/rest/get_company?id=2090894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabena-technics-technicien-informatique-support-utilisateurs-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabena-technics-technicien-informatique-support-utilisateurs-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabena-technics-technicien-informatique-support-utilisateurs-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabena-technics-technicien-informatique-support-utilisateurs-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabena-technics-technicien-informatique-support-utilisateurs-hf"}]}