{"id":1775640,"url":"https://alion.io/job/sabena-technics-technicien-support-utilisateurs-hf","title":"Technicien support utilisateurs H/F","company":{"id":2090894,"name":"Sabena technics","domain":"sabenatechnics.com","url":"https://alion.io/company/sabenatechnics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":95,"open_postings":50,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":251,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mérignac, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CATIA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T14:50:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T17:08:16Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":35},"description":"Job Description\nMission\nEn tant que technicien.ne support utilisateurs, vous assurez la prise en compte des demandes, incidents (rupture de service habituellement rendu) par les ressources capables d’y apporter une solution. Vous contribuez au premier niveau, à la résolution des incidents nuisant à la qualité et à la continuité de service et répondez aux demandes utilisateurs entrant dans votre domaine :\nGestion des endpoints (clients légers, postes de travail, tablettes…) \nGestion des accès (systèmes, applications, externes) \nGestion des systèmes d’impressions \nGestion des systèmes de téléphonie. \nVous avez la responsabilité de garantir la satisfaction des utilisateurs des systèmes d’information du groupe ou des clients tout en faisant respecter la politique de sécurité.\nTâches\nOpérations :\nAssurer la prise en compte des demandes et incidents. Prendre en compte les appels / tickets et les qualifier\nTraiter le 1er niveau des incidents ou anomalies : diagnostic, identification, information, résolution, formulation\nTransférer si nécessaire aux personnes compétentes\nTraiter les demandes de son domaine\nEffectuer le suivi de ses demandes et incidents.\nDéployer les moyens informatiques individuels et collectifs (PC, stations, terminaux, outils d’impression, téléphones, projecteurs…)\nGérer les outils de déploiement des postes\nConfigurer des endpoints (clients légers, postes de travail…)\nInstaller physique des postes\nInstaller des périphériques (imprimantes, douchettes…)\nAssurer le brassage réseau \nInstaller des applications supplémentaires (office, Adobe, Catia …)\nDéployer les moyens téléphoniques\nDéployer les outils bureautiques en s’alignant avec les consignes du groupe\nAdministrer le système : \n> Création / gestion des comptes Windows\n> Création / gestion des comptes applicatifs : SAP, TRAX …\n> Création / gestion des messageries\n> Gestion des droits d’accès réseau\n> Gestion des accès distants (token …)\n> Restauration fichier\n Intégrer les nouveaux arrivants. Appliquer / enrichir le cas échéant les procédures de support en collaboration avec les supports de niveau 2 applicatif ou technique \nParticiper aux astreintes \nEnvironnement de travail\nHoraires: 39h/semaine. 07h30 - 16h15 du lundi au jeudi et 07h30 - 15h40 le vendredi\nLieu: openspace","description_format":"text","description_chars":2274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-03T16:27:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":35,"expected_fill_days":251,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/sabena-technics-technicien-support-utilisateurs-hf","json_url":"https://alion.io/job/sabena-technics-technicien-support-utilisateurs-hf.json","meta":{"generated_at":"2026-10-31T19:11:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2090894},"rest":"https://alion.io/mcp/rest/get_company?id=2090894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabena-technics-technicien-support-utilisateurs-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabena-technics-technicien-support-utilisateurs-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabena-technics-technicien-support-utilisateurs-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabena-technics-technicien-support-utilisateurs-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabena-technics-technicien-support-utilisateurs-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1775640}},{"tool":"search_jobs","arguments":{"company":"sabenatechnics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1775640},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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