{"id":3000410,"url":"https://alion.io/job/sabio-senior-software-engineer","title":"Senior Software Engineer","company":{"id":172413,"name":"Sabio","domain":"sabiogroup.com","url":"https://alion.io/company/sabio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"AWS","optional":false},{"name":"CloudFormation","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"JavaScript","optional":false},{"name":"Jest","optional":false},{"name":"Node JS","optional":false},{"name":"Playwright","optional":false},{"name":"React.js","optional":false},{"name":"Redis","optional":false},{"name":"TypeScript","optional":false},{"name":"Vue.js","optional":false}],"status":"live","first_seen_at":"2026-10-20T12:00:04Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T17:42:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.\nWe work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.\nWe are currently looking for a passionate and enthusiastic Senior Software Engineer to join out team.\nWe look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.\n\nRole Purpose\n\nThe Senior Software Engineer - Sabio Applications will take technical ownership of the development and ongoing evolution of a Sabio application that integrates with Genesys Cloud for administration. This is a hands-on engineering role with clear accountability for turning the agreed product roadmap into reliable, supportable software.\nYou will work closely with the Genesys team to design and deliver new features, improve application performance and roll out new versions to existing customers. You will own development quality across the application, make practical engineering decisions and ensure releases can be deployed and operated safely in customer environments.\nWhy Join Us\nOwn and shape a customer-facing Sabio application rather than working only on isolated project tasks.\nWork directly with Genesys Cloud integrations and modern full-stack technologies.\nCombine roadmap delivery, hands-on engineering and product improvement in a role with visible technical ownership.\nWork within Sabio's AI Practice and wider contact centre engineering community.\nKey Responsibilities\nOwn the day-to-day technical development of the Sabio application and deliver features against the agreed product roadmap.\nDesign, build, test and maintain full-stack application features across the user interface, backend services and integration layers.\nWork closely with the Genesys team to define and deliver features that integrate with Genesys Cloud administration capabilities.\nTake features from technical design through implementation, automated testing, release and post-release support.\nImprove application performance, reliability, maintainability and operational visibility as the product evolves.\nPlan and deliver new application versions to existing customers, considering compatibility, deployment risk and service continuity.\nDiagnose and resolve complex issues across the UI, backend, real-time communications, message processing, cache and AWS infrastructure.\nMaintain appropriate automated test coverage using Playwright and Jest, supported by peer review and disciplined source control.\nProvide clear estimates for development work and identify technical risks, dependencies and blockers early.\nMaintain technical documentation and contribute to engineering standards and reusable development patterns.\nWork with product, delivery and customer-facing teams to translate roadmap requirements into practical, supportable technical solutions.\nSkills Knowledge and Expertise\nEssential\n5+ years of commercial software engineering experience with clear evidence of working as a hands-on, seasoned developer.\nStrong full-stack engineering experience across frontend, backend, APIs, integrations and cloud-hosted services.\nCommercial experience with Vue.js and React.js for modern web application development.\nStrong Node.js, Express and TypeScript development experience.\nAutomated testing experience using Playwright for UI/end-to-end testing and Jest for JavaScript/TypeScript testing.\nExperience designing and supporting real-time application behaviour using sockets.\nExperience with message brokers and asynchronous/event-driven processing patterns.\nPractical experience using Redis for caching, state or application performance use cases.\nHands-on AWS experience, including CloudFormation, ECS, DNS services and container-based application stacks.\nStrong Git and GitHub working practices, including branching, pull requests, code review and collaborative development.\nExperience supporting production applications and troubleshooting problems across the full application stack.\nAbility to own technical delivery against a roadmap and balance new features, technical debt, performance and release risk.\nClear communication and the ability to work effectively with engineering, product, delivery and customer-facing teams.\nGenesys & Product Delivery Experience\nExperience integrating applications with enterprise SaaS or contact centre platforms through APIs, events or real-time interfaces.\nGenesys Cloud development or integration experience is strongly preferred.\nUnderstanding of contact centre administration, configuration or operational workflows is desirable.\nExperience maintaining a software product used by multiple customers, including version management, upgrades and backwards compatibility, is strongly preferred.\nExperience balancing roadmap delivery with live-service reliability, customer issues and ongoing engineering improvement.\nTechnical Stack\nUI: Vue.js, React.js, Playwright.\nBackend: Node.js, Express, TypeScript, Jest.\nApplication and integration: sockets, message brokers and Redis.\nAWS: CloudFormation, ECS, DNS and container stacks.\nEngineering workflow: GitHub.\nSuccess in the Role\nThe application roadmap is converted into well-designed features delivered predictably and to an agreed level of quality.\nNew versions are rolled out to existing customers with controlled risk and clear technical ownership.\nApplication performance and reliability improve as the customer base and feature set grow.\nTechnical issues and dependencies are identified early rather than becoming late delivery surprises.\nThe relationship between Sabio application development and the Genesys team is effective, with clear ownership and practical collaboration.\nThe codebase remains maintainable, testable and supportable as the product evolves.\nBenefits\nThis is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.\nBenefits may include:\nRemote/Flexible work\nDiscovery Medical Aid \nConnectivity Allowance\n15 days paid holiday a year- (this includes three Sabio days)\nMomentum EAP\n\nThe Small Print\nStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.","description_format":"text","description_chars":7416,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-21T12:00:04Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.886,"p_room":0.945,"age_days":5,"expected_fill_days":16,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sabio-senior-software-engineer","json_url":"https://alion.io/job/sabio-senior-software-engineer.json","meta":{"generated_at":"2026-10-26T22:40:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172413},"rest":"https://alion.io/mcp/rest/get_company?id=172413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabio-senior-software-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabio-senior-software-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabio-senior-software-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabio-senior-software-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabio-senior-software-engineer"}]}