{"id":1646501,"url":"https://alion.io/job/sabio-servicenow-developeradministrator-12-month-contract-2","title":"ServiceNow Developer/Administrator - 12-Month Contract","company":{"id":172413,"name":"Sabio","domain":"sabiogroup.com","url":"https://alion.io/company/sabio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Active Directory","optional":true},{"name":"Agile","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-30T23:44:59Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T07:54:41Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":25},"description":"At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.\nWe work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.\nWe are currently looking for a passionate and enthusiastic ServiceNow Administrator / Developer for a 12-month Fixed Term Contract.\nThe ServiceNow Administrator / Developer will administer, develop and improve the ServiceNow platform, delivering secure and reliable workflows and integrations with Salesforce and other enterprise systems.\nThis hands-on role combines platform ownership, development, operational support and stakeholder engagement, translating business requirements into well-governed technical solutions.\nWe look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.\nKey Responsibilities\nPlatform administration and support\nAdminister and maintain users, roles, access controls, forms, tables, notifications, service catalogues and workflows.\nMonitor platform health, resolve incidents and defects, and support upgrades, patches and regression testing.\nManage development, test and production releases under agreed change controls.\nMaintain concise platform, configuration and support documentation.\nDevelopment and automation\nDesign, build, test and deploy solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, Script Includes and Scheduled Jobs.\n Develop reusable, supportable solutions that follow ServiceNow standards and minimise customisation.\n Produce essential technical designs, test evidence and release documentation.\nAPI and third-party integrations\n Design, build and support integrations between ServiceNow, Salesforce and other enterprise systems using REST/SOAP APIs.\n Define data mappings, transformation, authentication, monitoring, error handling and reconciliation.\n Troubleshoot integration, synchronisation, performance and security issues with system owners.\nStakeholder engagement and governance\n Gather and challenge requirements, assess feasibility and translate needs into practical technical solutions.\n Explain ServiceNow options, risks and constraints to technical and non-technical stakeholders.\n Support platform governance, backlog prioritization, roadmap planning and knowledge transfer\nSkills Knowledge and Expertise\nMust Have\n ServiceNow: Strong enterprise administration, configuration and development experience.\n Development: Strong ServiceNow development experience using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies and Script Includes.\n Integrations: REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication.\n ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB processes.\n Delivery: Requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication.\nDesirable skills and experience\n ServiceNow CSA, CAD or relevant CIS certification.\n Experience with ATF, Agile delivery and code review practices.\n Exposure to ITOM, Discovery, Service Mapping, CSM, Performance Analytics, Service Portal or UI Builder.\n Integration experience with Salesforce, Azure, Active Directory\nKey behaviours\n Takes ownership and resolves issues in a structured, documented way.\n Balances delivery pace with security, supportability and governance.\n Collaborates effectively, communicates risks early and shares knowledge.\n Focuses on user outcomes and continuous improvement.\n\nBenefits\nThis is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.\nBenefits may include:\n\nRemote/Flexible work\nDiscovery Medical Aid \nConnectivity Allowance\n15 days paid holiday a year- (this includes three Sabio days)\nMomentum EAP\n\nThe Small Print\nStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-01T23:44:59Z"},{"event":"close","at":"2026-10-02T14:06:26Z"},{"event":"reopen","at":"2026-10-08T09:45:27Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.572,"p_room":0.45,"age_days":25,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sabio-servicenow-developeradministrator-12-month-contract-2","json_url":"https://alion.io/job/sabio-servicenow-developeradministrator-12-month-contract-2.json","meta":{"generated_at":"2026-10-26T12:03:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172413},"rest":"https://alion.io/mcp/rest/get_company?id=172413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabio-servicenow-developeradministrator-12-month-contract-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabio-servicenow-developeradministrator-12-month-contract-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabio-servicenow-developeradministrator-12-month-contract-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabio-servicenow-developeradministrator-12-month-contract-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabio-servicenow-developeradministrator-12-month-contract-2"}]}