{"id":1951030,"url":"https://alion.io/job/sabre-api-support-specialist-i-2","title":"API Support Specialist I","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":22,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-06T10:04:27Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-06T20:58:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nJob Title- API Support Analyst\nRoles & Responsibilities\nResponsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.\nSupport developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.\nServes as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.\nThis process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.\nInvestigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.\nJob Requirements\nCore Skills\nDesire to work in a strategic problem-solving and customer support role.\nExcellent communication skills (written and verbal)\nProficient fluency in written and spoken English is required.\nAbility to absorb knowledge easily over a short period of time.\nAttention to detail and ability to multi-task.\nAbility to work in a team environment.\nTechnical Skills\nKnowledge of technical languages as XML, SOAP, REST or HTML is a plus.\nExperience in writing clear, concise, and comprehensive technical documents and user guides is a plus.\nIdeal candidate background\nExperience in Programming, Computer Science, Engineering, or a related subject.\nKnowledge of web development/online programming languages.\nDomain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.\nWhy Join Sabre?\nPowering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nSabre is built on an open, modular, cloud-native architecture and serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.\nVisit https://www.sabre.com/careers/ to learn more.\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.\nPlease note that only candidates who meet the minimum criteria for the role will proceed in the selection process.\n#LI-Hybrid#LI-BG1","description_format":"text","description_chars":3414,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-06T10:04:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-06T23:02:51Z"},"pay":null,"html_url":"https://alion.io/job/sabre-api-support-specialist-i-2","json_url":"https://alion.io/job/sabre-api-support-specialist-i-2.json","meta":{"generated_at":"2026-10-06T23:02:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3964,"day_limit":5000,"remaining_today":1036,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-api-support-specialist-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-api-support-specialist-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-api-support-specialist-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-api-support-specialist-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-api-support-specialist-i-2"}]}