{"id":2099509,"url":"https://alion.io/job/sabre-customer-success-analyst-3","title":"Customer Success Analyst","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":19,"ghost_share":0,"stale_share":0.579,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom","Poland"],"countries":["GB","PL"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":232},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power Automate","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:52:18Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T16:39:57Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nAbout the Role\nAs a Customer Success Analyst, you will play a pivotal role in ensuring that the biggest and most important Travel Agencies and Airlines around the world experience travel payments as easy, seamless, and efficient. In this dynamic role, you will act as the crucial bridge between our customers, the Care team, and the wider Sabre Payments organization. Reporting to Head of Customer Success and Automations for Sabre Payments, you will split your time between driving high-level case resolution and actively designing, automating, and improving internal processes to elevate our operational efficiency and customer experience.\nRole and Responsibilities:\nProcess Improvement & Automation:\nIdentify, design, and implement enhancements to internal workflows across the wider Sabre Payments team to increase efficiency, eliminate redundancies, and elevate the customer experience.\nDevelop and deploy workflow automations using Google Workspace and Microsoft tools (e.g., Power Automate).\nPartner closely with the internal Enterprise Automations team to scope, test, and roll out complex or scalable automation solutions.\nDevelop, implement, and maintain internal reporting systems to monitor KPIs and other operational metrics, ensuring accuracy to support data-driven decision-making.\nAssist in the creation and maintenance of internal operational documentation, SOPs, and team training materials.\nCustomer Success & Care Support:\nAct as a critical liaison between the Care and Payments teams, ensuring smooth communication, rapid issue resolution, and alignment on internal processes.\nWork closely with cross-functional teams to troubleshoot, manage, and resolve escalated payment issues reported by customers.\nCollaborate with customers and internal teams to ensure compliance with industry regulations and data security standards.\nServe as a knowledgeable escalation point for payment-related inquiries, working to streamline how cases are handled\nQualifications and Education Requirements:\nAdvanced English level, both verbal and written.\nKnowledge and proven experience in operational process improvement and workflow optimization.\nHands-on experience building automations or streamlining tasks using Microsoft tools (Power Automate, advanced Excel) and Google Workspace tools.\nExperience in reporting and data analysis to drive operational decisions.\nUnderstanding of payment processing and tools.\nExperience working within the Travel and/or Payment industry.\nCustomer-focused mindset with exceptional communication abilities.\nStrategic and analytical thinking with a willingness to challenge the status quo to improve legacy processes.\nStrong interpersonal skills, comfortable engaging with senior team members, technical teams, and customers.\nCapable of managing and prioritizing several competing tasks in a fast-paced environment.\nNice to Have Skills:\nKnowledge of Operations areas in Payments: KYB processes, implementation, and customer support.\nSpecific knowledge of Travel Payments.\nUnderstanding of the Travel Industry and strong Sabre Host/GDS/CRS/PSS skills.\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.\n#LI-Remote#LI-PS1","description_format":"text","description_chars":4003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-08T17:52:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":42,"reasons":["conf:13","stale_co","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sabre-customer-success-analyst-3","json_url":"https://alion.io/job/sabre-customer-success-analyst-3.json","meta":{"generated_at":"2026-10-21T17:23:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-customer-success-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-customer-success-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-customer-success-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-customer-success-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-customer-success-analyst-3"}]}