{"id":3179127,"url":"https://alion.io/job/sabre-product-support-analyst-i-3","title":"Product Support Analyst I","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Galileo","optional":true},{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-23T20:47:21Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T05:20:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nLevel 1 Product Support Analyst\nJob Description\nResponsible for the analysis, replication and resolution from simple to high complexity problems, follow up of incoming Cases serving as Frontline Support customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.\nProvides Technical support through different communication channels using advanced software and diagnostic tools, as well as recommends best business practices to customers on the application usability and system maintenance.\nActing as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements. This position will support operations across multiple shifts, including weekends and holidays as required.\nResponsibilities:\nUnder direct supervision, conducts logical analysis of customer issues and drive its resolution.\nResearches and validates application to aid customers in understanding product functionality and outputs.\nWorks collaboratively in a team environment with advanced support teams, account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues \nCommunicates effectively in written and spoken English with co-workers and customers around the world.\nStrong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.\nEnsures that customer needs are satisfied. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products.\nWill deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.\nDemonstrate sense of urgency for sensitive issues.\nJob Requirements\nGraduate. Technical experience desired.\nDemonstrates good time management and priority setting skills.\nDemonstrates effective teamwork skills.\nDemonstrates ability to work under pressure and handling complexity.\nProficient English written and oral communication skills.\nMust be organized, able to multi-task and work in all areas as needed.\nProven Analytical and troubleshooting skills.\nExcellent customer service skills.\nNice to have\nTravel/Airline Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)\nITIL/ XML/ SQL/ API/SQL/Programming.\nExperience using Salesforce CRM tool.\n Language Professional fluency in written and spoken English\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.\nPlease note that only candidates who meet the minimum criteria for the role will proceed in the selection process.","description_format":"text","description_chars":3734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-23T20:47:21Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":43,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sabre-product-support-analyst-i-3","json_url":"https://alion.io/job/sabre-product-support-analyst-i-3.json","meta":{"generated_at":"2026-10-27T06:27:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-product-support-analyst-i-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-product-support-analyst-i-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-product-support-analyst-i-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-product-support-analyst-i-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-product-support-analyst-i-3"}]}