{"id":114260,"url":"https://alion.io/job/sabre-product-support-analyst-i-vip","title":"Product Support Analyst I - VIP","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montevideo, Uruguay"],"countries":["UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-05-21T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-04T20:07:33Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":167},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nTeam Description\nThe service and support team maintains direct contact with customers pre-sale or post-sales or both.\nRole and Responsibilities\nCustomer service includes communication via telephone, email, chat or through other social media platforms\nSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)\nEnsures delivery of objectives and client expectations are met in accordance with contractual obligations\nWork with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures\nConduct technical training courses for customers and/or employees in the use of complex situations for multiple products\nInteract with customer and functional organizations to develop specifications for content of courses\nPost-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services\nResponsibilities are within the technical customer support function as a generalist or in a combination of disciplines:product support specialist\nproduct support analyst\nsystems integration engineer\ntechnical support\ncustomer service\ncustomer training\nsales support\n\n Qualifications and Education Requirements\nMinimum High School diploma, University student or graduate. Technical experience strongly desired\nDemonstrates good time management and priority setting skills\nDemonstrates effective teamwork skills\nDemonstrates ability to work under pressure and handling complexity\nProficient English and Spanish written and oral communication skills\nMust be organized, able to multi-task and work in all areas as needed\nProven analytical and troubleshooting skills\nExcellent customer service skills\nTravel Industry background is desired.\nExperience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)\nITIL/ XML/ SQL/ API Programming\nExperience using Salesforce CRM tool\nFluent in Portuguese a Plus\nBenefits\nWork in modern Zonamerica campus alongside all the amenities it has to offer!\nAnnual Performance bonus plans\nDevelopment opportunities in country or globally\nWe offer a competitive private health insurance for employees and eligible children \nExtra Paid Time Off (5 extra days each year) \n3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) \nDaily meal allowance\nEnd of Year Break \nLife Insurance \nCorporate Social Responsibility opportunities\nRecognition and acknowledgement programs\nFun employee engagement and development events\n*****Please Share English CV*****\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.\nThis job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.\n#LI-Hybrid#LI-KN1","description_format":"text","description_chars":3873,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"Uruguay","iso":"UY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-05-21T00:00:00Z"},{"event":"close","at":"2026-09-03T19:33:04Z"},{"event":"reopen","at":"2026-10-01T22:25:29Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.196,"p_room":0.28,"age_days":167,"expected_fill_days":45,"reasons":["conf:9","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/sabre-product-support-analyst-i-vip","json_url":"https://alion.io/job/sabre-product-support-analyst-i-vip.json","meta":{"generated_at":"2026-11-04T23:58:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-product-support-analyst-i-vip"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-product-support-analyst-i-vip"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-product-support-analyst-i-vip"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-product-support-analyst-i-vip\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-product-support-analyst-i-vip"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":114260}},{"tool":"search_jobs","arguments":{"company":"sabre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":114260},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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