{"id":81457,"url":"https://alion.io/job/sabre-product-support-analyst-i","title":"Product Support Analyst I","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montevideo, Uruguay"],"countries":["UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-15T00:00:00Z","employer_posted_date":"2026-01-15","last_verified_at":"2026-11-06T06:26:56Z","board_verified":true,"closed_at":null,"days_open":295,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":295},"description":"Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.\nPositioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.\nSimply put, we connect people with moments that matter.\nTeam Description\nOur team is looking for an Associate Product Support to join us. This role is key to ensuring exceptional customer experience by providing timely and accurate support for our products. You will work closely with internal teams and customers to resolve inquiries, troubleshoot issues, and contribute to continuous improvement.\nRole and Responsibilities\nRespond to routine customer inquiries regarding products under direct supervision. \nAnalyze problems using diagnostic tools to identify problem areas and recommend corrective actions. \nProvide solutions to customer application questions and maintain a log of recurring issues for reporting to product development. \nFollow up and escalate unresolved problems to ensure resolution and track calls to identify trends. \nCollaborate with internal departments to provide feedback and improve customer experience. \nProvide support for customer application questions and analyze potential issues using diagnostic tools. \nRecommend corrective actions and ensure timely resolution. Develop and maintain positive customer relations by delivering outstanding customer service. \nCoordinate with various functions within the company to ensure customer requests are handled appropriately and promptly. \nQualifications and Education Requirements\nExperience in providing customer support. \nExcellent English communication skills (oral and written). \nStrong customer service focus and problem-solving ability. \nGood computer software skills and internet capabilities. \nAbility to work independently as well as in a team environment. \nFlexibility in working hours, including different shifts in a 24/7 environment (may include weekends and periodic shift bidding). \nBenefits\nWork in modern Zonamerica campus with all its amenities.\nAnnual performance bonus plans. \nDevelopment opportunities locally and globally. \nCompetitive private health insurance for employees and eligible children. \nExtra Paid Time Off (5 additional days per year). \nPaid parental leave (12 weeks for fathers / 18 weeks for mothers). \nDaily meal allowance. \nEnd of Year Break. \nLife Insurance. \nCorporate Social Responsibility opportunities. \nRecognition and acknowledgement programs. \nFun employee engagement and development events. \nCompetitive benefits aligned with local market standards.\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.\nThis job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.\n#LI-Hybrid#LI-VA1","description_format":"text","description_chars":3538,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"Uruguay","iso":"UY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-01-15T00:00:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":295,"expected_fill_days":45,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sabre-product-support-analyst-i","json_url":"https://alion.io/job/sabre-product-support-analyst-i.json","meta":{"generated_at":"2026-11-06T12:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-product-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-product-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-product-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-product-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-product-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":81457}},{"tool":"search_jobs","arguments":{"company":"sabre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":81457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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