{"id":3127903,"url":"https://alion.io/job/sabre-product-support-trainer-customer-service-technical-support","title":"Product Support Trainer - Customer Service & Technical Support","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false},{"name":"Galileo","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T05:20:54Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nWe are seeking a Product Support Trainer - Customer Service & Technical Support to join our global Customer Service and Support team, where innovation knows no borders. The service and support team maintains direct contact with customers pre-sale and post-sales to ensure delivery of overall company and support objectives while building positive customer relations across channels including telephone, email, chat and social media. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.\nAs a Product Support Trainer - Customer Service & Technical Support, you will conduct technical training courses for new employee onboarding, product and procedure adjustments, and potentially customers. You will partner with technical support, manufacturing and Product Delivery Analysts to turn software documentation and field requirements into up-to-date curricula. This role requires clear communication, strong organization and the ability to manage complex situations under pressure.\nWhat you'll do\nConduct technical training courses in classroom lectures and laboratory sessions for onboarding new employees, product adjustments and external customers as needed.\nPartner with engineering, technical support, manufacturing and Product Delivery Analysts to develop course specifications, lesson plans and updated curricula from technical documentation.\nCreate, edit and maintain virtual learning material, quizzes, assessments and presentation decks assigned through the LMS.\nEvaluate student performance for designated post-training periods and follow up to determine the practical applicability of course material.\nProvide multi-channel customer service and generalist technical support across product support specialist, product support analyst, technical support, customer service and sales support functions.\nWhat you'll bring\nRequired qualifications\nHigh School diploma, University student status or University degree.\nProficiency in written and spoken English.\nPractical experience or proficiency with ITIL framework, XML, SQL and API programming.\nStrong time management, priority setting, organizational and multi-tasking skills with the ability to work under pressure and adapt to modifications on the fly.\nProven analytical, troubleshooting, teamwork and customer service skills alongside effective teaching or pedagogical ability.\nMotivation and interpersonal skills\nPreferred qualifications\nAdditional language communication skills.\nTechnical experience.\nTravel industry background, with airline background preferred.\nHands-on experience with travel distribution or reservation systems such as Sabre, Galileo or Amadeus.\nExperience using the Salesforce CRM tool.\nWork arrangements\nHybrid working mode; 3 chosen days from the office in a week\nFlexible working hours: Maintain your work-life balance by adjusting your working hours to your needs\nPaid time off\nYear-End-Break: enjoy additional fully paid days off during the last week of the year\nPaid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.\nPaid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice\nYour money\nMy Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card\nTax deduction: take the opportunity to claim deductible costs, reducing your income tax\nEmployee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury\nBaby Bonus: benefit from one-time allowance on childbirth or adoption \nSay Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services\nHealth and wellness\nLuxmed medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services\nForeign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package\nEmployee Assistance Program: find help in free, confidential program with a certified counselor\nMindfulness & meditation apps: take care of your mental and physical health\nLife insurance: sign up for free, high coverage life insurance program\nCareer development\nProfessional development: access to e-learning platforms as well as join Sabre live learning sessions\nCertification and tuition reimbursement\nOur Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)\nAnd more\nCar and bike parking \nFun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well\nNo dress code\nInnovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more\nAttractive Referral Bonus: earn $2500 USD for every hired referral\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.\nPlease note that only candidates who meet the minimum requirements will proceed in the selection process.\nSabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.\n#LI-Hybrid#LI-KG1","description_format":"text","description_chars":6331,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Flexible schedule","Hybrid work","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-23T02:42:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":43,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sabre-product-support-trainer-customer-service-technical-support","json_url":"https://alion.io/job/sabre-product-support-trainer-customer-service-technical-support.json","meta":{"generated_at":"2026-10-27T13:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-product-support-trainer-customer-service-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-product-support-trainer-customer-service-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-product-support-trainer-customer-service-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-product-support-trainer-customer-service-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-product-support-trainer-customer-service-technical-support"}]}