{"id":3127900,"url":"https://alion.io/job/sabre-sales-support-manager-airline-solutions-operations","title":"Sales Support Manager – Airline Solutions Operations","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":924},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T16:00:30Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nWe are seeking a Sales Support Manager to join our global Airline Solutions Operations team. This team plays a critical role in improving commercial operations, managing airline technology change requests and ensuring accurate customer billing across our airline solutions portfolio.\nIn this role, you will work closely with senior commercial, product, technology and finance leaders to improve operational efficiency, strengthen contract compliance and protect revenue. You will have significant exposure across Sabre's global organization and the opportunity to shape processes that support our airline customers.\nAs Sales Support Manager, you will take ownership of complex operational initiatives across three key areas: Change Request (CR) management, customer billing compliance and airline messaging services. You will serve as a key link between commercial teams, technology partners and internal stakeholders to ensure timely execution and resolution of issues.\nThis role requires someone with sharp commercial acumen, operational rigor and the ability to influence senior stakeholders across a global matrix environment.\nWhat you'll do\nCoordinate the end-to-end Change Request (CR) estimation process, track deliverables and timelines, resolve bottlenecks and escalate delays to ensure timely execution.\nWork with technology partners, and internal Product and Technology teams to monitor service commitments, resolve issues and improve operational performance.\nReview airline customer agreements and billing records to identify discrepancies, validate charges and resolve issues with Sales, Finance and Billing teams.\nReview contractual billing arrangements for web services, APIs, EDIFACT and other airline messaging transactions to identify inaccuracies and prevent potential revenue leakage.\nEstablish clear operational workflows, tracking mechanisms and performance indicators, while supporting process automation and system improvements to increase efficiency and transparency.\nCollaborate with senior stakeholders across global teams to drive timely decisions, resolve operational challenges and present performance updates and recommendations to leadership and steering committees. \nWhat you'll bring\nRequired qualifications\nMinimum 10 years of professional experience in airline technology, enterprise IT services or technology consulting, including substantial experience in commercial operations, account management or technology delivery.\nSolid knowledge of commercial agreements, customer billing processes and revenue-related workflows, with the ability to interpret contractual terms and identify billing discrepancies.\nWorking knowledge of technology concepts such as APIs, web services, with the ability to engage effectively with technical and business stakeholders.\nProven ability to coordinate complex, cross-functional activities, manage competing priorities and influence senior stakeholders without direct reporting authority.\nStrong analytical, organizational and communication skills, with proficiency in Excel and experience managing operational tracking and reporting.\nHigh level of initiative, self-motivation and accountability.\nPreferred qualifications\nStrong understanding of airline business operations and technology solutions, including EDIFACT, NDC and how airline systems and services interact.\nExperience coordinating third-party technology vendors, managing commercial change requests or ensuring customer billing compliance.\nExperience with workflow management systems, process automation and operational improvement initiatives.\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.\nPlease note that only candidates who meet the minimum criteria for the role will proceed in the selection process.\n#LI-Hybrid#LI-MF1","description_format":"text","description_chars":4493,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-23T02:42:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":15,"expected_fill_days":45,"reasons":["conf:8","stale_co","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sabre-sales-support-manager-airline-solutions-operations","json_url":"https://alion.io/job/sabre-sales-support-manager-airline-solutions-operations.json","meta":{"generated_at":"2026-11-06T18:45:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-sales-support-manager-airline-solutions-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-sales-support-manager-airline-solutions-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-sales-support-manager-airline-solutions-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-sales-support-manager-airline-solutions-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-sales-support-manager-airline-solutions-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3127900}},{"tool":"search_jobs","arguments":{"company":"sabre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3127900},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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