{"id":2048744,"url":"https://alion.io/job/sabre-supervisor-product-support-2","title":"Supervisor Product Support","company":{"id":5747,"name":"Sabre","domain":"sabre.com","url":"https://alion.io/company/sabre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":22,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":53},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:53:44Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-08T21:27:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.\nLocation: Kraków (hybrid work - 3 days per week in the office)\nJob Description\nManage a team of multidisciplinary analyst and specialists across one or multiple locations that provides 24/7 support to Travel Agency customers using Sabre solutions in a high-availability environment. Ensure seamless and consistent level of service through the different reporting channels.\nResponsibilities:\n· Responsible for a team who provides Level 1 holistic support for Sabre Agency Workspace and related applications to Travel Agents (B2B)\n· Responsible for the coaching, development and mentoring of teams in the effective execution of their roles and the on-going stability of the operation.\n· Responsible for solution performance metrics against pre-defined KPIs.\n· Ensures the identification of operational trends and behaviors that can lead to appropriate resolution of current issues and mitigation or prevention of future occurrences.\n· Responsible for achieving departmental goals, objectives and KPIs.\n· Develops and executes strategic plans for meeting organizational and team objectives.\n· Plans and implements procedures and systems to maximize operational effectiveness and efficiency.\n· Responsible for analyzing operational demands and determining staff requirements.\n· Applies advanced skills and concepts to oversee large, complex projects. Provides effective direction and communication of goals, initiatives, and performance.\n· Ability to work in a matrixed environment, supporting other organizations as well as multiple global offices.\n· Ability to interface with customers in a variety of settings and situations, ensuring a continued healthy operational and commercial relationship.\n· Supervise high impact incident, handle customer escalations and backlog management.\n· Fosters the continued enhancement of team skills to promote career growth and personal development.\n· Establishes and fosters a culture of teamwork and cooperation based on Sabre’s Values.\n· Seeks out areas of operational and service improvement, determining right resource engagement model and applicable.\n· Works with Human Resources to ensure adherence to and formulation of local Sabre policies.\n· Works with Recruitment Team on backfilling and hiring new team members.\n· Performs effective in a variety of formal presentation settings: one-on-one, medium, or large-size groups, with peers, direct reports, direct managers, and senior leaders.\nJob Requirements:\n· Prior people management/supervisory experience required. Leadership experience in customer support field preferred.\n· Knowledge of Travel Industry, Global Distribution System, Sabre GDS preferred but not required\n· Ability to foster and motivate a positive, engaged team environment. Ability to evaluate and coach performance.\n· Ability to lead and direct multiple projects simultaneously.\n· Effective time-management skills and ability to prioritize.\n· Analytical mindset and open to work under pressure with demanding deadlines.\n· Proactive attitude and creative thinking.\n· Advance computer software skills.\n· Excellent verbal and written communication skills in English,\n· Excellent customer service skills.\nBenefits:\nPaid time off\nYear-End-Break: enjoy additional fully paid days off during the last week of the year\n\nPaid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.\n\nPaid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice\n\nYour money\nMy Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card\n\nTax deduction: take the opportunity to claim deductible costs, reducing your income tax\n\nEmployee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury\n\nBaby Bonus: benefit from one-time allowance on childbirth or adoption\n\nSay Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services\n\nHealth and wellness\nLuxmed medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services\n\nForeign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package\n\nEmployee Assistance Program: find help in free, confidential program with a certified counselor\n\nLife insurance: sign up for free, high coverage life insurance program\n\nCareer development\nProfessional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions\n\nCertification and tuition reimbursement\n\nOur Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)\n\nAnd more\nCar and bike parking\n\nFun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well\n\nNo dress code\n\nInnovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more\n\nAttractive Referral Bonus: earn $2500 USD for every hired referral\n\nWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.\nPlease note that only candidates who meet the minimum requirements will proceed in the selection process.\nSabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.\n#LI-Hybrid#LI-AK1","description_format":"text","description_chars":6518,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Hybrid work","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-07T20:53:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/sabre-supervisor-product-support-2","json_url":"https://alion.io/job/sabre-supervisor-product-support-2.json","meta":{"generated_at":"2026-10-09T02:30:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":488,"day_limit":5000,"remaining_today":4512,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5747},"rest":"https://alion.io/mcp/rest/get_company?id=5747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsabre-supervisor-product-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsabre-supervisor-product-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsabre-supervisor-product-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sabre-supervisor-product-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsabre-supervisor-product-support-2"}]}