{"id":2054528,"url":"https://alion.io/job/saddlebackmaine-com-property-maintenance-office-manager-hoa","title":"Property Maintenance Office Manager (HOA)","company":{"id":2437324,"name":"SaddlebackMaine.com","domain":"saddlebackmaine.com","url":"https://alion.io/company/saddlebackmaine","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rangeley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:28:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-05T18:38:26Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Job Posting for: Property Maintenance Office Manager (HOA)\nDate: Aug 3, 2026\nDepartment/Budget: Property Maintenance\nCompany/Location: Saddleback Ski, Rangeley, Maine USA\nWorker Category/FLSA: Fulltime, Year-round, Exempt\nAdventure & Purpose\nEvery Smile, every chairlift ride, every perfectly stocked retail shelf, every freshly groomed trail, every warm welcome-it all starts with our people.\nAt Saddleback, we’re looking for individuals who take pride in their work, care about others, and want to be part of something bigger than themselves. Here, your work matters because it helps create lifelong memories for our guests and incredible culture for your teammates.\nIf you’re ready to love where you work, let’s talk.\nWhy you’ll love working at Saddleback\nAt Saddleback, we believe work should be rewarding- on and off the mountain. We offer a comprehensive package of benefits and perks designed to support your career, well-being, and passion for adventure.\nSB Mountain Perks\nComplimentary season pass\nFree or discounted tickets for friends and family\nComplimentary ski and snowboarding lessons\nEmployee discounts on food, retail merch and equipment\nSB Financial Benefits\nCompetitive Pay\n401k Retirement plan with a generous employer match\nHealth Savings Accounts with a generous employer contribution (based on product selection)\nSB Health & Time Away\nHealth, Dental, Vision, Disability & Life insurance\nAncillary insurance: Accident, hospital indemnity and pet insurance\nVacation & PTO (including celebrating holidays)\nJob Summary\nThe Property Maintenance Office Manager (HOA) provides administrative and operational support for Saddleback’s property maintenance and homeowners association functions. This position helps coordinate maintenance requests, dispatch work to the appropriate team members, communicate with HOA owners, and maintain accurate records in Rent Manager.\nThe role also supports parts and supply purchasing, PPE tracking, work-order documentation, and day-to-day office processes. The ideal candidate is organized, responsive, and comfortable balancing administrative details with frequent communication among property owners, vendors, employees, and resort departments.\nJob Responsibilities\nOffice and Administrative Operations\nProvide day-to-day administrative support for the Property Maintenance and HOA teams.\nMaintain organized electronic and paper records, forms, correspondence, and department documentation.\nPrepare, update, and distribute work orders, service records, schedules, and other operational documents.\nTrack outstanding maintenance requests and follow up to support timely completion.\nMaintain calendars, meeting notes, and department communications as needed.\nHelp develop and maintain consistent office procedures and recordkeeping practices.\nHandle sensitive information professionally and maintain appropriate confidentiality.\nPerform other administrative duties as assigned.\nMaintenance Requests and Dispatch\nReceive and document maintenance requests from HOA owners, resort employees, and other contacts.\nEnter and update work orders and related information in Rent Manager.\nCoordinate and dispatch work requests to the appropriate maintenance team member or vendor.\nCommunicate priorities, access details, and relevant job information to the maintenance team.\nMonitor request status and follow up with staff or vendors when additional information is needed.\nKeep requesters informed about scheduling, status, and next steps.\nEscalate urgent, safety-related, or complex requests to the appropriate manager.\nHelp coordinate scheduling and access for inspections, repairs, and vendor visits.\nHOA Owner and Customer Communication\nServe as a professional point of contact for HOA owners with property maintenance questions or requests.\nRespond to calls, emails, and other inquiries in a timely and courteous manner.\nGather the details needed to understand and route requests appropriately.\nProvide updates on work orders and coordinate follow-up with the maintenance team.\nDirect questions outside the role’s authority or responsibility to the appropriate manager.\nMaintain a helpful, calm, and professional approach when handling concerns or competing priorities.\nRent Manager and Recordkeeping\nMaintain accurate property, owner, work-order, and service information in Rent Manager.\nEnter updates promptly and follow established standards for data accuracy.\nHelp keep records of maintenance history, vendor work, inspections, and related communications.\nIdentify missing or inconsistent information and follow up with the appropriate person.\nSupport reporting and record requests by gathering and organizing relevant information.\nProtect confidential and sensitive information in accordance with company procedures.\nPurchasing, Parts, Supplies, and PPE\nAssist with ordering parts, supplies, and materials for property maintenance work.\nCoordinate purchasing requests with the maintenance team and follow established approval procedures.\nTrack orders, delivery dates, and outstanding items; communicate delays or issues.\nMaintain records of purchases and supporting documentation.\nMonitor assigned PPE and supply inventories and notify the manager when items need replenishment.\nHelp organize parts, supplies, and PPE records so items can be located and issued as needed.\nTeam Coordination and Safety\nWork cooperatively with Property Maintenance, HOA, Finance, and other resort departments.\nCommunicate clearly and promptly about scheduling, work requests, parts, supplies, and owner needs.\nParticipate in required meetings and training.\nFollow company policies and safety procedures while working in office, storage, and maintenance areas.\nReport safety concerns, property damage, and operational issues to the appropriate manager.\nPerform other duties as assigned.\nQualifications\nRequired\nStrong administrative, organizational, and customer-service skills.\nClear and professional written and verbal communication.\nAbility to manage multiple requests, deadlines, and follow-ups.\nAccuracy when entering information and maintaining records.\nAbility to learn and use Rent Manager and other company systems.\nGood judgment when prioritizing requests and escalating urgent concerns.\nDependable attendance and punctuality.\nAbility to work independently and collaboratively.\nPreferred\nPrevious office administration, dispatch, property management, maintenance coordination, or customer-service experience.\nExperience with Rent Manager or another property-management system.\nFamiliarity with work orders, vendor coordination, purchasing, or inventory tracking.\nExperience communicating with homeowners, tenants, vendors, or internal maintenance teams.\nProficiency with Microsoft Office or similar business 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