{"id":4069753,"url":"https://alion.io/job/safaricom-manager-ai-capability","title":"Manager, AI Capability","company":{"id":57573,"name":"Safaricom","domain":"safaricom.co.ke","url":"https://alion.io/company/safaricom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"LocalAI","optional":false},{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-11-11T11:42:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:00:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Reporting to the Senior Manager, AI Lab, the Manager, AI Capability is responsible for building enterprise-wide AI literacy, capability and adoption across Safaricom Group to accelerate the organization’s transition to an AI-first enterprise. The role develops and executes AI capability-building strategies that equip leaders, technical teams and business users with the skills, knowledge and confidence required to effectively leverage artificial intelligence, advanced analytics and emerging technologies.\nThe role serves as the custodian of the Group AI Capability Framework, AI Evangelist Program and AI Learning Ecosystem, ensuring AI knowledge is embedded across all business units, functions and leadership levels. Working closely with HR, Learning & Development, universities, research institutions, technology partners and internal AI practitioners, the role creates sustainable AI talent pipelines and future-ready workforce capabilities.\nThe incumbent will drive AI awareness, AI change adoption, thought leadership, skills development and external ecosystem partnerships while ensuring that AI capability-building initiatives directly support Safaricom’s commercial priorities, innovation agenda and digital transformation ambitions. The role also plays a key role in positioning Safaricom as a leading AI organization within Kenya and the broader region through strategic partnerships and industry engagement.\nHealth and Safety\nUphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.\n All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.\nAI Capability Strategy & Workforce Readiness\nDevelop and implement the enterprise AI capability and skills development strategy.\nDefine AI competency frameworks for technical and non-technical employee segments.\nAssess AI capability maturity across business functions and identify development priorities.\nBuild workforce readiness programs supporting AI adoption at scale.\nEstablish capability roadmaps aligned to business and technology strategies.\nIdentify future AI skill requirements and emerging capability needs.\nSupport workforce planning initiatives for AI and data talent.\nDevelop capability measurement frameworks and maturity assessments.\nEnsure AI capability initiatives support enterprise transformation priorities.\nAI Learning & Development\nDesign enterprise-wide AI learning pathways for leaders, managers and employees.\nDevelop AI onboarding, certification and accreditation programs.\nCurate learning content covering AI, analytics, automation and emerging technologies.\nPartner with HR and Learning teams to embed AI learning into talent development frameworks.\nDeliver workshops, masterclasses and capability-building interventions.\nSupport development of technical upskilling programs for AI practitioners.\nEstablish mechanisms for continuous learning and knowledge sharing.\nMeasure effectiveness and impact of learning interventions.\nPromote adoption of self-service AI learning platforms and resources.\nAI Evangelist Network\nDesign and implement the Group AI Evangelist Program.\nRecruit, develop and support AI champions across business units.\nCreate communities of practice focused on AI adoption and innovation.\nFacilitate knowledge-sharing forums and capability events.\nEquip AI evangelists with tools, resources and learning content.\nTrack adoption and effectiveness of AI ambassador initiatives.\nFoster collaboration between technical and business communities.\nPromote successful AI use cases and innovation stories.\nBuild a sustainable internal network of AI advocates and change agents.\nAcademic & Ecosystem Partnerships\nEstablish partnerships with universities and higher learning institutions.\nCollaborate on AI research, innovation and talent development initiatives.\nBuild internship, graduate and AI fellowship programs.\nEngage with technology vendors and innovation partners.\nParticipate in industry forums and AI ecosystem initiatives.\nIdentify opportunities for joint research and capability-building activities.\nSupport development of local AI talent pipelines.\nDrive collaboration with regional and global AI communities.\nStrengthen Safaricom’s role in shaping national AI capability agendas.\nAI Change Adoption & Culture\nDevelop AI awareness and adoption campaigns across the Group.\nPromote responsible AI usage and AI literacy among employees.\nDrive behavioral change initiatives supporting AI transformation.\nSupport business teams in embedding AI into day-to-day operations.\nMeasure AI adoption and capability outcomes across functions.\nDevelop communication strategies that promote AI success stories.\nFoster a culture of experimentation and innovation.\nAddress barriers to AI adoption and capability development.\nSupport organizational readiness for emerging AI technologies.\nAI Thought Leadership & External Engagement\nRepresent Safaricom in AI conferences, forums and industry engagements.\nDevelop thought leadership content on AI innovation and capability development.\nPromote Safaricom’s AI achievements through external channels.\nSupport publication of research, case studies and innovation insights.\nEngage with regulators, academia and industry stakeholders on AI matters.\nPosition Safaricom as a leading AI capability-building organization.\nContribute to national and regional AI development conversations.\nSupport executive engagement on AI thought leadership initiatives.\nBuild Safaricom’s reputation as a destination for AI talent and innovation.\nCore competencies, knowledge and experience:\nCustomer Obsession\nDeepen team connection to our customers and communities.\nFoster authentic relationships with customers and partners that build trust.\nExplicitly take customer-centric decisions and take personal ownership to achieve results.\nSimplify processes through digitalization and promote a digital mindset and digital first customer experience.\nStay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.\nPurpose\nCreate an inspiring vision for your team to drive strategy and performance.\nShow ambition and courage, empowering others to go beyond the plan.\nBold and challenge teams to reimagine how things are done.\nPrompt new thinking and ideas by asking “what if” questions.\nUse knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.\nInnovation\nCreate psychological safety so everyone can have an impact.\nFuel innovative ideas from others and test them to enable growth.\nExplore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.\nShare your ongoing learning and personal purpose with others.\nLearn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.\nCollaboration\nArticulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.\nActively collaborate to break silos and hold your team accountable to do the same.\nDevelop others to make the most of their talents and coach them to take ownership to get things done.\nCreate an inclusive environment ensuring the safety and wellbeing of others.\nLive our Purpose and demonstrate the highest Standard of integrity.\n Bachelor’s Degree in Data Science, Artificial Intelligence, Computer Science, Education, Organizational Development, Business, Technology or related field.\nMaster’s Degree in Artificial Intelligence, Learning & Development, Organizational Development, Business Administration or related discipline is an added advantage.\nMinimum 5-7 years’ experience in capability development, learning, technology transformation, AI adoption or digital transformation roles.\nExperience designing and implementing enterprise capability-building programs.\nStrong understanding of Artificial Intelligence, Analytics, Machine Learning and emerging technologies.\nExperience driving large-scale change management and adoption initiatives.\nKnowledge of adult learning methodologies and capability frameworks.\nExperience managing stakeholder engagement across diverse business functions.\nExperience working with academic institutions and external partners.\nStrong facilitation, coaching and presentation skills.\nExcellent communication and influencing capabilities.\nKnowledge of organizational capability assessment and workforce readiness frameworks.\nExperience working within agile and transformation environments.\nProfessional certifications in Change Management, Learning & Development, AI or Digital Transformation are an added advantage.\nHow to apply If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly click on the apply button. 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