# Customer Service Representative

Description Job Summary: Serves customers by providing outstanding product and service information, and resolving product and service problems. Responsible for providing expert customer service for all internal and external customers by using excellent, in-depth knowledge of company products and processes as well as communicating effectively with team members within the customer service and sales department. Essential Duties and Responsibilities: · Primary point of contact for customers, interpreting and implementing customer instructions. Refer end-users to qualified distributors in their market. · Process estimates, orders, order verification, applications and requests. Includes reviewing, entering and validating customer orders, replying with order verifications, and processing credit card orders. · Communicates pricing and delivery information. · Manage web-site leads for non-domestic requests. · Help manage transactions and inquiries for large fleet related customers. · Records details of inquiries, comments, and complaints in SFDC when appropriate · Communicates with all individuals whose involvement impacts customer satisfaction · Attracts potential customers by answering p

- **Id**: 3773119
- **Url**: <https://alion.io/job/safe-fleet-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Belton, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T19:16:12Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-08T12:08:39Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 3477
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Fleet Management, Law Enforcement, Video Surveillance, Safety & Protective Equipment

## Company

- **Id**: 2875979
- **Name**: Safe Fleet
- **Domain**: safefleet.net
- **Url**: <https://alion.io/company/safefleet-net>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Comeet

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 10
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 30
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **Microsoft Excel** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-04T22:17:23Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 30
- **Reasons**: conf:1, stale_co, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.