{"id":2507544,"url":"https://alion.io/job/safe-fleet-it-manager-2","title":"IT Manager","company":{"id":2875979,"name":"Safe Fleet","domain":"safefleet.net","url":"https://alion.io/company/safefleet-net","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":228},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-06-26T16:59:58Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-15T10:58:31Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":110},"description":"Description\nWe are looking for a hands-on IT Manager who knows how to lead people, get things done, and ask the right questions. This role is responsible for the full scope of IT at Ranger Design - from the network and helpdesk to ERP operations and Salesforce CRM - and will work closely with our Corporate IT team to align on standards, projects, and priorities.\nThe right person for this role does not need to be a deep technical expert in every domain, but they must understand enough about each area to manage their team effectively, roll up their sleeves when needed, troubleshoot intelligently, and know when to escalate. Above all, this is a leadership role that requires someone who takes ownership, communicates clearly, and brings out the best in the people around them.\nThis position is well suited for a seasoned IT professional who has managed or led cross-functional IT teams and has broad experience across infrastructure, end-user support, and enterprise business applications.\nMAIN RESPONSIBILITIES:\nUnder the COO and Corporate IT’s supervision, you will be responsible for the following:\nLead and develop a small, cross-functional IT team:\nSet clear expectations, provide regular feedback, and support the professional growth of each team member\nCreate a culture of accountability, collaboration, and continuous improvement\nBalance workloads, manage priorities, and ensure the team is focused on the right things\nBe present and engaged - willing to roll up your sleeves and work alongside your team when the situation calls for it\nPartner with Corporate IT on strategy, standards, and projects:\nServe as the primary IT point of contact for Ranger Design within the broader Corporate IT organization\nAlign local IT operations and projects with corporate standards, security policies, and roadmap priorities\nCommunicate clearly upward and across the organization - on progress, risks, and resource needs\nOwn the reliability and performance of IT operations across all domains:\nEnsure network infrastructure, servers, and cloud services are stable, secure, and well-maintained\nOversee helpdesk operations and hold the team to high standards of responsiveness and service quality\nEnsure the ERP system (EPICOR or equivalent) supports the business effectively, with clean data, reliable integrations, and well-trained users\nEnsure Salesforce CRM is properly administered and delivering value to the Sales team\n\nDrive IT projects from idea to completion:\nManage scope, timelines, budgets, and stakeholder expectations across IT initiatives\nCoordinate internal team members and external vendors to deliver on commitments\nIdentify and manage risks proactively; communicate issues early and clearly\nManage vendors, contracts, and the IT budget:\nOversee relationships with technology vendors, MSPs, and software providers\nNegotiate contracts and identify opportunities to improve value and reduce cost\nManage the IT budget responsibly and make sound investment recommendations\nMaintain IT security, governance, and compliance:\nEnsure security policies, access controls, and endpoint protection are in place and enforced\nSupport audit readiness and ensure IT practices meet regulatory and corporate compliance requirements\nStay current on cybersecurity threats and act proactively to protect the organization\n\nEnsure documentation, processes, and systems are well-maintained:\nKeep IT documentation, policies, and procedures current and accessible\nEnsure end-user training materials exist and that users are set up for success with the tools they rely on\n· Other duties as assigned.\nRequirements\nWhat We Are Looking For:\n· 7+ years of progressive IT experience, with at least 3 years managing or leading a cross-functional IT team\n· Broad, working knowledge across the full IT stack - networking, infrastructure, end-user support, ERP, CRM and development - sufficient to manage specialists and ask the right questions in each area\n· Hands-on experience with an enterprise ERP system in a manufacturing or distribution environment; EPICOR experience is a plus, but strong experience with a comparable platform (e.g., Microsoft Dynamics, Oracle NetSuite, SAP, SYSPRO, or Infor) is equally valued\n· Demonstrated ability to manage IT projects end-to-end, balancing timelines, budgets, and competing priorities\n· A collaborative working style and the ability to partner effectively with Corporate IT, business leaders, and external vendors\n· Strong communication skills - able to translate technical concepts for non-technical audiences and present clearly to leadership\n· Bilingual in French and English (spoken and written) is strongly preferred given the Montreal work environment\n· A natural problem-solver who is comfortable jumping in to troubleshoot, investigate, or help when the team needs it\n· Bachelor’s degree in information technology, Computer Science, or a related field; equivalent experience considered\nPreferred Qualifications:\n· Experience working in a manufacturing, distribution, or industrial company\n· Familiarity with Microsoft 365, Azure or cloud-hosted infrastructure, and modern workplace tools\n· Experience managing or overseeing Salesforce CRM administration\n· Background in IT security governance, including MFA rollout, endpoint protection, and user access management\n· Relevant certifications (ITIL, PMP, Microsoft, Cisco, Salesforce, or equivalent) are an asset\n· Experience working within a multi-site or subsidiary IT environment, including collaboration with a parent or corporate IT organization\nWhat You Can Expect:\n· A visible, impactful leadership role within a growing North American manufacturing company\n· A collaborative team environment and a close working relationship with Corporate IT\n· The opportunity to shape how IT is delivered and experienced across Ranger Design\n· Competitive compensation and benefits package\n· This is an on-site role\nQuebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the nature of the business and the need to interact with US sites, clients and customers.\nIf you have the above-mentioned qualifications and are interested in this position, please send your resume (mentioning the job title) to .\nCandidates for this position must be legally entitled to work in Canada, hold a valid passport for entry into United States, and will be required to show proof as such. Ranger Design does not sponsor work permit applications.\nAll requests will be treated confidentially.\nWe thank all applicants for their interest, but only those selected for an interview will be contacted.","description_format":"text","description_chars":6655,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T07:57:08Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.28,"age_days":110,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/safe-fleet-it-manager-2","json_url":"https://alion.io/job/safe-fleet-it-manager-2.json","meta":{"generated_at":"2026-10-15T12:32:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2875979},"rest":"https://alion.io/mcp/rest/get_company?id=2875979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafe-fleet-it-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafe-fleet-it-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafe-fleet-it-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safe-fleet-it-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafe-fleet-it-manager-2"}]}