{"id":2507527,"url":"https://alion.io/job/safe-fleet-senior-it-specialist-customer-support","title":"Senior IT Specialist, Customer Support","company":{"id":2875979,"name":"Safe Fleet","domain":"safefleet.net","url":"https://alion.io/company/safefleet-net","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Missouri City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Red Hat","optional":false},{"name":"SQL","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows Server","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-03T21:50:45Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-25T05:28:14Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Description\nMeet the Smart Safety Company\nAt Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.\nOur core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.\nWe are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.\nWhether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.\nWe are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?\nCompensation is base salary. We also offer paid vacation time, sick/personal days and fully paid benefits after 3 months’ probation (Life, Accidental Death & Disability, Short and Long-Term Disability, Extended Health, Dental, Employee Assistance Program and RRSP Program with company matching your contributions, up to 3% of your salary).\nThe Role\nThe Senior IT Specialist, Customer Support (Tier III) is responsible for designing and integrating systems within customer environments, supporting complex software and hardware issues, and ensuring successful implementation of Safe Fleet Video Group solutions. This role involves troubleshooting advanced technical problems, performing software installations, upgrades, and migrations, and working closely with customer IT teams to ensure seamless operation within complex infrastructures.\nResponsibilities:\n\nInstall, update, and migrate Safe Fleet software solutions across Microsoft-based workstations/servers and Red Hat Linux systems.\nPerform server updates and migrations, including SQL scripting as required.\nMaintain advanced functional expertise in Safe Fleet Video Group products and technologies.\nProvide Tier III technical support via phone, email, and other communication channels.\nDiagnose, investigate, and resolve complex software and hardware issues.\nTrain customer IT personnel on system operations, maintenance, and troubleshooting procedures.\nDeliver end-user training on video recording equipment and video management software.\nSupport and execute customer acceptance testing, deployment validation, and system verification activities.\nParticipate in research, development, and testing of new features and technologies.\nCreate and maintain technical documentation and share knowledge across teams.\nContribute to team objectives and support additional tasks as required.\nAt Safe Fleet, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.\nRequirements\nBachelor’s degree in Information Technology or equivalent practical experience.\nMinimum of 5 years of experience in a software/hardware support environment.\nStrong proficiency with Linux operating systems (Red Hat, Ubuntu), including command-line usage.\nExperience with Microsoft administration tools, including Active Directory, DNS, and IIS.\nWorking knowledge of website administration, IIS, and .NET applications.\nExperience with SQL database administration, including queries, data migration, reporting, and troubleshooting.\nHands-on experience with database platforms such as Microsoft SQL Server, PostgreSQL, and MySQL.\nMCSA (Windows Server) certification or equivalent experience.\nAbility and willingness to travel occasionally.\nPreferred Qualifications\nExperience with PowerShell scripting.\nFamiliarity with cloud platforms such as AWS or Azure.\nKnowledge of digital video technologies, including transcoding and redaction.\nUnderstanding of Layer 2/Layer 3 networking concepts, including VLANs and routing.","description_format":"text","description_chars":4678,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T07:57:08Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.743,"p_room":0.45,"age_days":51,"expected_fill_days":30,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/safe-fleet-senior-it-specialist-customer-support","json_url":"https://alion.io/job/safe-fleet-senior-it-specialist-customer-support.json","meta":{"generated_at":"2026-10-25T06:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2875979},"rest":"https://alion.io/mcp/rest/get_company?id=2875979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafe-fleet-senior-it-specialist-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafe-fleet-senior-it-specialist-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafe-fleet-senior-it-specialist-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safe-fleet-senior-it-specialist-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafe-fleet-senior-it-specialist-customer-support"}]}