{"id":2354640,"url":"https://alion.io/job/safe-harbor-part-time-client-support-specialist-oconee","title":"Part-time Client Support Specialist - Oconee","company":{"id":2090833,"name":"Safe Harbor","domain":"safeharborsc.org","url":"https://alion.io/company/safeharborsc","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seneca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-11T12:12:06Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Position Summary\nThe Client Support Specialist (CSS) is a key member of the Shelter Operations and Client Support Team, responsible for providing trauma-informed support and promoting structure and community living within the shelter environment. CSS staff carry a shelter support caseload and offer consistent engagement, structure reminders, and behavioral support to clients as they navigate communal spaces. CSS staff play a vital role in reinforcing shelter expectations, building rapport with clients, documenting support interactions, and identifying patterns that may require additional attention or referral. The CSS works collaboratively with Shelter Operations team members and leadership to maintain an emotionally safe, structured, and welcoming space for all clients.\nThis is a part-time, hourly, non-exempt position\nReports to: Lead Client Support Specialist\nKey Responsibilities\nClient Support & Community Living Engagement\nCarry a caseload of assigned clients and provide consistent, trauma-informed support focused on shelter engagement, community living expectations, and emotional well-being\nOffer regular check-ins, structure reminders, and behavioral guidance related to shared space use, boundaries, and routines\nSupport clients in adjusting to the shelter environment through emotional presence, structure reinforcement, and clear communication\nRefer clients to the Advocacy Team for needs related to advocacy services\nDocument all support interactions accurately and in a timely manner\nObserve and report emerging client patterns related to communal living, safety, or emotional regulation\nMaintain awareness of assigned clients' shelter experience and provide timely follow-up on behavioral concerns, emotional needs, or program engagement\nMaintains professional boundaries with clients while offering respectful, nonjudgmental support in daily shelter routines\nCollaborate with supervisors to adjust support strategies when ongoing concerns arise\nRespond calmly to moments of emotional distress, using de-escalation techniques when appropriate and promptly notifying leadership of safety concerns\nProcess new arrivals during assigned shifts by completing initial documentation, reviewing expectations, and assisting with orientation\nParticipate in room preparation and initial walkthroughs to ensure space readiness for each client\nProvide welcoming, trauma-informed introductions to shelter routines and shared living expectations\nDocumentation & Communication\nDocument all relevant client interactions, incidents, or shelter concerns using agency-approved systems\nReport emerging client patterns, concerns, or follow-up needs to Shelter Operations leadership\nRespond to helpline calls in accordance with agency procedures and trauma-informed practices\nFollow up on assigned tasks and ensure documentation is completed accurately and on time\nDemonstrates reliability by completing assigned tasks within expected timeframes and notifying the supervisor of any delays or barriers\nShelter Operations Support\nConduct routine shelter walk-throughs to maintain a consistent staff presence, support respectful use of shared spaces, and observe for any safety, emotional, or environmental concerns that may need follow-up\nAssist with room setup, restocking of staff/client supplies, and assigned cleaning checks\nAssign and verify completion of client household chores based on shift responsibilities and communal living expectations\nMonitor doors and gates during assigned shifts to help ensure safety and secure access\nParticipate in client engagement activities such as Fun Nights, shelter celebrations, and shelter decoration projects\nRespond to and document helpline calls in accordance with agency procedures\nDispense over the counter (OTC) medications and personal care items as requested\nTeam Collaboration\nCollaborate with Shelter Operations and Client Support team members to ensure consistent support and smooth shelter flow\nParticipate in team check-ins, shelter walk-throughs, trainings, and shift communication\nAssist with shadow training of new team members to support consistent onboarding and modeling of expectations\nMaintain regular communication with supervisors to report concerns, receive guidance, and ensure alignment with shelter standards\nAdjusts to changes in client needs, shift demands, or shelter flow while maintaining consistency in role expectations\nAdditional Responsibilities\nAttends required staff meetings, supervision sessions, and trainings to stay informed of program updates and expectations\nActively participates in onboarding, ongoing training, and professional development to strengthen trauma-informed practices and shelter operations knowledge\nEnthusiastically represents and supports the mission, vision of Safe Harbor in all interactions with clients, teammates, and community partners\nCompletes other duties as assigned by the supervisor and/or agency leadership\nAssists with any additional responsibilities necessary to support a safe, structured, and supportive shelter environment\nQualifications\n1-2 years of experience in shelter, residential, or communal living environments preferred\nFamiliarity with trauma-informed care and structured support approaches\nStrong communication, documentation, and follow-through skills\nComputer literacy required, including the ability to navigate client databases and use Microsoft Office products (Outlook, Word, Excel, Teams) for documentation and internal communication\nHigh school diploma or GED required\nValid driver’s license and reliable transportation\nWork Environment & Physical Requirements\nBased in a residential shelter setting with active client engagement\nRequires walking, standing, climbing stairs and light lifting, with a focus on direct support and shared space upkeep\nMust maintain emotional composure and professionalism in high-stress or crisis situations\nFollows all safety, documentation policies and procedures\nExpected to uphold strict confidentiality in all shelter-related documentation, communication, and interactions both onsite and externally","description_format":"text","description_chars":6082,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional 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