{"id":4015307,"url":"https://alion.io/job/safe-security-forward-deployed-engineer","title":"Forward Deployed Engineer","company":{"id":48325,"name":"Safe Security","domain":"safe.security","url":"https://alion.io/company/safe-security","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":18,"ghost_share":0.222,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":111,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Python","optional":false},{"name":"PowerShell","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-11-10T07:18:07Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T12:22:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Forward Deployed Engineer, you are the implementation owner of a customer’s success with SAFE, from the first onboarding call to a working, trusted deployment delivering value as a key part of their business processes. You sit between the customer's implementation teams and SAFE's engineering teams, understanding all sides well enough to translate between them. You have detailed product knowledge to be able to implement customers' business needs using existing features, and create customisations as needed.\nIn this role you will have a strong understanding of SAFE/Industry best practice, guiding the customer to achieve their outcomes on the SAFE Platform, This will include educating and enabling the customer, as well as a technical implementation.\nYou build the scripts, configure the platform, integrations, agents and automations that get a customer live. You diagnose what stands in the way of a customer's success, and where necessary engage internal teams with a clear, evidenced problem statement with an agreed outcome. You hold the end-to-end picture of how SAFE works, so a conversation between a customer and SAFE teams reaches a decision quickly.\nYou use AI tooling every day to engage with customers more effectively, work with more autonomy and enable others, improving existing processes and tooling to achieve rapid deployments and value realisation.\nWhat you'll do:\nOwn customer onboarding and delivery\nLead technical onboarding for assigned customers: scope, plan, configure, integrate and confirm the customer is getting value.\n\nOwn each engagement to a defined outcome. Keep the customer and internal teams informed on progress, risks and next steps.\n\nTravel to customer sites for workshops, deployments and escalations.\n\nWrite scripts and lightweight automations that speed up onboarding, data loading, integration set-up and repeat tasks.\n\nTechnical implementation\nCollect technical details from customers about their environment, data sources and integrations: authentication, permissions, network constraints, payload formats and expected behaviour.\n\nConfigure and customise the SAFE platform to meet customer business needs, making direct product fixes where appropriate.\n\nBuild and test customer-specific workflows and AI agents, using SAFE and third-party APIs as needed.\n\nBuild custom solutions to achieve customer outcomes where product gaps exist.\n\nCreate tooling to accelerate delivery processes and automate repetitive tasks.\n\nDiagnose failed or incomplete integrations and data flows.\n\nDebug and troubleshoot\nReproduce and investigate issues using logs, platform telemetry and platform knowledge. Work methodically from symptom to evidence to cause, with or without AI tooling\n\nPresent each issue to engineering with the evidence: what happens, what should happen, who it affects, and what you have already ruled out.\n\nStay with the issue until the customer has a resolution or an agreed workaround.\n\nBridge the customer and engineering\nTalk to engineering stakeholders as a peer. Define the outcome a customer needs, not the implementation.\n\nJoin customer and internal technical calls to provide expert guidance and drive project deliverables to completion.\n\nSpot patterns across customers. Raise them as product feedback with the customer's business outcome and their own words.\n\nAct as an internal customer, working closely with Product teams to ensure that new features are understood and have a clear route to deliver customer value.\n\nUse AI tooling to scale your work\nUse AI tools to analyse logs, draft scripts, summarise issues and prepare customer-facing material, using your experience to refine outcomes.\n\nTurn repeated tasks into reusable scripts, AI skills or automations that the wider team can use.\n\nWhat you'll bring:\nEssential\nOwnership and accountability. You take a problem as yours until it is closed, and you say so early when something slips.\n\nCreative thinking and problem-solving. You find a route to success, resolving issues as you hit them.\n\nCuriosity. Not everything is documented. You explore, discover and experiment to achieve an outcome.\n\nExperience in script building, product delivery and working directly with customers. This can come from a customer-facing technical role or substantial project work.\n\nProduct onboarding experience. You have taken customers or users from set-up to live use of a technical product.\n\nAPI fluency. You can read API documentation, call and chain endpoints, handle authentication, and interpret responses and errors.\n\nDebugging and troubleshooting skills. You work methodically from symptom to evidence to cause, respecting customer data handling requirements.\n\nExcellent written/verbal communication. You explain technical findings and concepts clearly to the level of the target audience, backed by an expert understanding of the system architecture.\n\nDevelopment. You write scripts that call APIs, process data, and automate customer tasks using Python as a preferred language. You understand code generated by AI tools for human review and challenge.\n\nCloud Services. You understand core cloud-based services and how they can be implemented at customers and used by SAFE.\n\nDemonstrable use of AI tooling. You can show real examples of using AI to troubleshoot, script or automate, and you can say where it fell short.\n\nAbility to travel to customer sites.\n\nNice to have\nExposure to cybersecurity, risk management or security-tool integrations (for example, vulnerability scanners, SIEM, asset inventories or identity providers).\n\nBash or PowerShell.\n\nExperience in a customer-facing technical role (forward deployed, solutions, customer or support engineering) at a SaaS or enterprise software company.\n\nExperience working in distributed, multi-time-zone teams.\n\nWhy this role is exciting:\nOwn customer outcomes at the point where SAFE meets real enterprise environments.\n\nWork with engineering, product and customer teams on problems that shape the platform.\n\nBuild creative solutions to problems, both customer facing and internal\n\nLearn cyber risk, Third Party Risk Management (TPRM) and Continuous Threat Exposure Management (CTEM), a growing part of cybersecurity.\n\nUse Python, APIs and AI tooling to remove manual work for yourself and the team.","description_format":"text","description_chars":6266,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Information Security","Vulnerability Management","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-11-10T12:22:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":111,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T14:08:11Z"},"pay":null,"html_url":"https://alion.io/job/safe-security-forward-deployed-engineer","json_url":"https://alion.io/job/safe-security-forward-deployed-engineer.json","meta":{"generated_at":"2026-11-10T14:08:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48325},"rest":"https://alion.io/mcp/rest/get_company?id=48325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafe-security-forward-deployed-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafe-security-forward-deployed-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafe-security-forward-deployed-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safe-security-forward-deployed-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafe-security-forward-deployed-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4015307}},{"tool":"search_jobs","arguments":{"company":"safe.security","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4015307},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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