{"id":1337900,"url":"https://alion.io/job/safe-software-community-specialist-ii-technical-knowledge","title":"Community Specialist II – Technical & Knowledge","company":{"id":1760170,"name":"Safe Software","domain":"safe.com","url":"https://alion.io/company/safe-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":74000,"max":84000,"currency":"CAD","period":"year","gross":null,"usd_annual":59406},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"ETL/ELT","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-09T21:45:14Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-30T01:24:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Safe Software is hiring a Community Specialist II to support the technical side of our FME Community. You'll help create educational content (tutorials, how-tos, KB articles), support automations that keep the community running efficiently, and use tools like Gainsight to help track community health. This role suits someone who's as comfortable digging into the back end of a tool as they are writing content for an end user - and who genuinely enjoys connecting with our users and customers and building real relationships with them along the way.\nAbout The Team\nThe Community Team works to build a strong and connected FME community that fosters collaboration, feedback, and knowledge exchange across close to 50,000 users in our online community. We create, support, and manage programs that drive user engagement like the Early Adopters product feedback program, Special Interest Groups, and FME Breakfast of Champions in-person meetups. We also manage online forums, design fun and creative ways for users to learn about FME and connect with each other, and create content that keeps members informed. You'll join a friendly and supportive team that works closely with Product, Customer Success, and Marketing to amplify the voice of the community.\nWhat You'll Be Doing\nWrite technical content: how-tos, tutorials, KB articles, blog posts tied to new FME features.\n\nSupport community automations and workflows using FME Flow, Gainsight, Slack, and community platform tools.\n\nHelp monitor community health using Gainsight/CRM data and report on trends.\n\nEdit and enhance content written by others.\n\nModerate technical discussions and flag content needing correction.\n\nParticipate in FME events and programs such as Breakfast of Champions, Special Interest Group meetups, and community webinars.\n\nCreate and support creative technical engagement initiatives: Develop fun, interactive ways for FME users to learn and participate, such as technically interesting contests, challenges, community activities, and other hands-on experiences.\n\nSupport training content testing and technical Q&A.\n\nSupport technical special projects as needed.\n\nUse AI tools to support content development, research, and community workflows, while applying sound judgment to review outputs for accuracy, quality, and appropriateness.\n\nQualifications, Skills, and Competencies\nSafers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.\nRequired skills:\n3+ years of experience in technical content creation, community management, customer engagement, or online communications.\n\nComfortable learning and writing about a technical product.\n\nStrong communication and editing skills - able to help improve others' writing for clarity and accuracy.\n\nAbility to coordinate and support events and programs.\n\nCreative thinker, with an interest in coming up with new ways to engage users and grow the community.\n\nCuriosity about the back end of how the community works, with room to grow into supporting and managing community automations.\n\nDetail-oriented, with an eye for spotting content or discussions needing moderation.\n\nExperience working cross-functionally with internal teams.\n\nEnthusiasm for helping others and supporting a positive user experience.\n\nComfort experimenting with AI tools and identifying thoughtful ways to use them to improve how you work, while maintaining accuracy and good judgment.\n\nDesired skills / Bonus points:\nExperience with community platforms, CRM tools, or Gainsight (or equivalent).\n\nExperience building or supporting automations/workflows.\n\nFamiliarity with FME or data integration/ETL tools specifically.\n\nLight scripting ability for automation work.\n\nInterest in learning about data integration and FME technology.\n\nFamiliarity with JavaScript, HTML, CSS, and JSON, and experience working with APIs.\n\nWhat Will Help You Succeed in This Role\nCuriosity about how technical products work under the hood.\n\nAbility to translate technical complexity into clear, useful content.\n\nComfort learning back-end systems (automations, CRM data) alongside front-facing content work.\n\nClear communication skills and the ability to build rapport with users.\n\nAttention to detail and care in managing tasks and content.\n\nOpenness to feedback and a collaborative approach to teamwork.\n\nWillingness to learn new systems, tools, and subject matter.\n\nWhat You Can Expect\nWhen you choose a career with Safe Software, you’re also choosing…\nMeaningful Work: Make a profound impact across our business, workplace and data integration product.\n\nA Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.\n\nSocial Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.\n\nLearning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.\n\nFlexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.\n\nWork-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.\n\nHealth & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.\n\nFamily is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.\n\nShared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.\n\nAn Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!\n\nAbout Safe Software\nSafe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.\nWith over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.\nFounded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?\nOur Commitment to Diversity and Inclusion\nSafe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.\nWe welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.\nShould you require accommodations during the recruitment process, please contact .\nNotice Regarding Use of Automated Tools in Hiring\nAt Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.\nPlease be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at .","description_format":"text","description_chars":7807,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"},{"name":"Quebec","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-27T14:56:49Z"}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":20,"expected_fill_days":39,"reasons":["conf:4","win:mid"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":59406,"is_top_pay":false},"html_url":"https://alion.io/job/safe-software-community-specialist-ii-technical-knowledge","json_url":"https://alion.io/job/safe-software-community-specialist-ii-technical-knowledge.json","meta":{"generated_at":"2026-09-30T06:46:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4845,"day_limit":5000,"remaining_today":155,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}