{"id":2474427,"url":"https://alion.io/job/safebreach-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":180435,"name":"SafeBreach","domain":"safebreach.com","url":"https://alion.io/company/safebreach","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":{"min":3600000,"max":4000000,"currency":"INR","period":"year","gross":null,"usd_annual":42188},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Red Teaming","optional":false},{"name":"Replicate","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:51:38Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T13:20:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Title: Technical Support Engineer\nLocation: Bangalore, India (Remote)\nWork Pattern: 4pm-12am shift\nReporting To: Sr. Director, Global TAM and Support\nTerritory Served: US region\nSalary Range: 36-40 Lakhs/yr\n OPPORTUNITY HIGHLIGHTS\nAre you passionate about solving real-world security challenges and building lasting customer relationships?\nSafeBreach is seeking a Technical Support Engineer in India to serve as a trusted advisor to our US customers-driving value, adoption, and growth with our industry-leading exposure validation platform. \nWHO WE ARE\nSafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments-validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.\nTHE IMPACT YOU WILL HAVE\nAct as the technical point of contact for SafeBreach Support\nSet-up/create customer environments in the support lab\nReplicate customer environments to troubleshoot and resolve problems, file defects, etc\nManage high-profile escalations to resolution, working with internal and field personnel\nDeliver product training to support staff and others as required\nResolve customer escalations and drive process/policy improvements through root cause analysis.\nBuild strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.\nWHAT SETS YOU APART\n Professional Experience. 2-5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS\nSecurity Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management\n Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)\n Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)\n Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)\nCustomer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication\n EVEN BETTER IF YOU HAVE\nDeep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV\nProficiency in Python or other scripting languages to customize and extend SafeBreach capabilities\nExperience working in a startup or rapidly scaling company environment\nIndustry certifications such as CISSP, OSCP, CEH, or similar security credentials\nWHAT'S IN IT FOR YOU\nOur offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities.\nHOW WE'LL GET TO KNOW EACH OTHER\nWe view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21 days)\nStep 1: The Intro (15 min) \nA casual meeting with the Talent team to break the ice.\nStep 2: The Vision (45 min)\nConnect with your future Manager to discuss the role, the challenges, and how you can make an impact.\nStep 3: The Squad (35-60 min each)\nMeet the people you’ll be in the trenches with-your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything!\nStep 4: The Big Picture (45 min)\nDiscussion with our People team to ensure our values and long-term goals align with yours.\nStep 5: The Offer\nIf the vibe is right, we make it official!\nDEI&B (Diversity, Equity, Inclusion & Belonging)\nAt SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.","description_format":"text","description_chars":4633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Growth opportunities"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-13T20:53:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":42188,"is_top_pay":false},"html_url":"https://alion.io/job/safebreach-technical-support-engineer-2","json_url":"https://alion.io/job/safebreach-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-14T15:51:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20079,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180435},"rest":"https://alion.io/mcp/rest/get_company?id=180435"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafebreach-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafebreach-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafebreach-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safebreach-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafebreach-technical-support-engineer-2"}]}