{"id":1484677,"url":"https://alion.io/job/safebreach-technical-support-engineer","title":"Technical Support Engineer","company":{"id":180435,"name":"SafeBreach","domain":"safebreach.com","url":"https://alion.io/company/safebreach","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-6 – UTC-5","utc_offset_min":-6,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T16:45:17Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T17:34:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Title: Technical Support Engineer\nLocation: North America (Eastern Time Zone preferred, Central Time Zone considered)\nReporting To: Sr. Director, Global TAM and Support\nBase Salary Range: $110,000 - $135,000/yr\nOPPORTUNITY HIGHLIGHTS\nDo you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team.\nWHO WE ARE\nSafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience-safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.\nWHAT WE OFFER\nExcellent growth opportunities: Make an impact and advance your career\nFully remote work and flexible PTO\nHighly competitive salary and equity grants\nHealth, dental and vision insurance\nGenerous Parental leave\nMonthly phone and internet stipend\nLearning & Development stipend\nCompetitive employee referral bonus program\nTHE IMPACT YOU WILL HAVE\nServe as a technical point of contact for customer support cases, troubleshooting issues through to resolution\nBuild and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects\nOwn escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases\nContribute to root cause analysis and recommend process improvements\nCreate and maintain knowledge base articles, and contribute to internal training and enablement\nCollaborate closely with engineering, technical operations, product management, and quality assurance\nWHAT SETS YOU APART\nBefore you read through these: don't check every box? Apply anyway. These are strengths we often see in successful SafeBreachers, not a checklist.\n Professional Experience. 2-5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS\nSecurity Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management\n Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)\n Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)\n Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)\nCustomer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication\nEVEN BETTER IF YOU HAVE\nPenetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers\nScripting skills in Python, PowerShell, or Bash for troubleshooting and automation\nExperience in a startup or rapidly scaling company\nCertifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications\nHOW WE'LL GET TO KNOW EACH OTHER\nWe view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)\nStep 1: The Intro\nA casual meeting with the Talent team to break the ice.\nStep 2: The Vision\nConnect with your future manager to discuss the role, the challenges, and how you can make an impact\nStep 3: The Squad\nMeet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.\nStep 4: The Big Picture\nDiscussions to ensure our values and long-term goals align with yours.\nStep 5: The Offer\nIf the vibe is right, we make it official!\nDEI&B (Diversity, Equity, Inclusion & Belonging)\nAt SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.","description_format":"text","description_chars":5661,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Penetration Testing","Information Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-09-29T22:12:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/safebreach-technical-support-engineer","json_url":"https://alion.io/job/safebreach-technical-support-engineer.json","meta":{"generated_at":"2026-10-02T02:17:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3036,"day_limit":5000,"remaining_today":1964,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}