{"id":1423312,"url":"https://alion.io/job/safelite-customer-advocate-15","title":"Customer Advocate","company":{"id":1786099,"name":"Safelite","domain":"safelite.com","url":"https://alion.io/company/safelite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":68,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Okemos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T23:05:20Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-18T12:20:20Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Does this position interest you? You should apply -even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.\nThe Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.\nWhat You’ll Get\nCompetitive weekly base pay starting at $19.50/hour.\n\nA benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.\n\nUp to $5,250 annually in tuition reimbursement.\n\nPaid training and all the tools and resources you'll need to be successful.\n\nView all our health, wealth and life offerings at www.safelitebenefits.com.\n\nWhat You’ll Do\nWelcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.\n\nManage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.\n\nKeep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.\n\nBreeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.\n\nReview orders from the national contact center and manage dealer part orders and special accounts.\n\nAll other duties as assigned.\n\nWhat You’ll Need\nHigh School Diploma/GED/Equivalent required.\n\nExperience: 1-3 years telephone operations or business administration experience required.\n\nAbility to provide world class customer service in a changing, fast-paced operation.\n\nPresent a professional appearance and wear personal protective equipment.\n\nAbility to travel up to 10%.","description_format":"text","description_chars":2347,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-28T23:05:20Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.249,"p_room":0.55,"age_days":20,"expected_fill_days":17,"reasons":["conf:17","stale_co","evergreen","wave","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/safelite-customer-advocate-15","json_url":"https://alion.io/job/safelite-customer-advocate-15.json","meta":{"generated_at":"2026-10-19T08:50:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786099},"rest":"https://alion.io/mcp/rest/get_company?id=1786099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafelite-customer-advocate-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafelite-customer-advocate-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafelite-customer-advocate-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safelite-customer-advocate-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafelite-customer-advocate-15"}]}