{"id":1920771,"url":"https://alion.io/job/safelite-customer-service-representative","title":"Customer Service Representative","company":{"id":1786099,"name":"Safelite","domain":"safelite.com","url":"https://alion.io/company/safelite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":67,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T18:04:45Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-17T04:31:18Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Does this position interest you? You should apply -even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.\nThis posting is for classes starting in January 2027.\nAre you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).\nCritical Position Requirements:\nFull-time resident of one of the following states: Arizona, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, or Texas\nYou must provide your own equipment (requirements listed below)\nYou must have a dedicated, distraction-free workspace with no background noise\n100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)\nStarting pay is $18.00/hour\nWORK FROM HOME REQUIREMENTS \nPersonal computer or laptop with Windows 11. (Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.)\nHigh Speed Internet that meets the below requirements:Download Speed = 25 Mbps or higher \nUpload Speed = 10 Mbps or higher \nPing = 50 ms or lower \nJitter = 20 ms or lower \n\nEthernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor) \nUSB wired headset\nWebcam \nCell phone capable of downloading app for multifactor authentication and receiving push notifications\nDedicated workspace free from background noise and interruptions \nWHAT YOU’LL DO\nProfessionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. \nAccurately enters claim data into our production systems while on a live phone call. \nEffectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. \nVerifies customer insurance coverage and deductible amounts and communicates the information to the customer. \nAssists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. \nUtilizes systems and resources provided to enhance the overall customer experience. \nProvides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. \nOther duties assigned by leadership. \nWHAT YOU’LL NEED \nMust be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards \nKnowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment \nThe desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset \nThe ability to read and utilize provided scripting in a conversational and timely manner \nDemonstrates a high level of empathy and integrity by always doing the right thing \nHas an upbeat personality and can show an authentic willingness to assist our customers \nPrevious experience working in a contact center or other customer service role \n16+ years of age \nHigh School Diploma or equivalent, or actively enrolled \nWHAT YOU’LL GET \nPay is $18.00/hour and offers bonus opportunities. \nA benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.\nWeekly pay checks!\nUp to $5,250 in tuition reimbursement per year. \nPaid training and all the tools and resources you'll need to be successful. \nView all our health, wealth, and life offerings at 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