{"id":1423349,"url":"https://alion.io/job/safelite-digital-product-manager-agentic-experiences","title":"Digital Product Manager, Agentic Experiences","company":{"id":1786099,"name":"Safelite","domain":"safelite.com","url":"https://alion.io/company/safelite","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":74,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":117000,"max_usd":207000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":749},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Multimodal AI","optional":true}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-22T06:30:47Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Does this position interest you? You should apply -even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.\nDoes this position interest you? You should apply - even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.\nA Brief Overview\nWe are building the next generation of how people interact with Safelite, with agentic AI creating new possibilities for how they access services, make decisions, and engage with us. We are seeking a Digital Product Manager, Agentic Experiences to build and continuously improve intelligent products that create meaningful customer and business value.\nReporting to the Product Director, Agentic Experiences, you will own a defined product space within the agentic portfolio. You will identify and prioritize high-value customer and business opportunities, shape product direction, lead discovery and delivery, and use evidence from live interactions to guide how the product evolves.\nThis is a hands-on product role. You will work directly with AI-native tools, interaction data, and agent performance signals to understand what is happening, identify opportunities, test ideas, and determine what comes next. You will partner closely with Design and Engineering to turn that learning into products and capabilities that deliver measurable value.\nWhat You Will Do\nOwn the Product\n\nOwn the strategy, roadmap, outcomes, and performance for a defined area of Safelite’s agentic experience portfolio.\n\nIdentify and prioritize high-value opportunities by connecting customer needs, business priorities, behavioral signals, and emerging AI capabilities.\n\nTranslate those opportunities into clear product direction, priorities, and measurable outcomes.\n\nMake product tradeoffs based on customer value, business impact, evidence, effort, risk, and learning potential.\n\nMaintain a clear view of current product capability, performance, and where the product should evolve next.\n\nDiscover and Build\n\nLead continuous discovery with Design, Engineering, Research, Analytics, and business partners.\n\nDevelop and test hypotheses using customer insight, behavioral data, prototypes, experimentation, and emerging AI capabilities.\n\nUse AI-enabled tools throughout discovery and delivery to explore opportunities, analyze signals, prototype concepts, and accelerate learning.\n\nPartner closely with Design and Engineering to shape agent behavior, interaction models, capabilities, and the systems required to support them.\n\nBring structure and momentum to emerging opportunities where customer expectations, technology, and product patterns are still evolving.\n\nAI-Enabled Product Optimization\n\nUse AI-native tools to analyze interactions at scale, identify patterns, surface emerging issues, and uncover opportunities to improve product and agent performance.\n\nMove between patterns across large volumes of interactions and individual conversations to understand customer intent, agent behavior, and outcomes.\n\nUse AI to investigate performance, form hypotheses, identify root causes, and determine where changes can create the greatest customer and business value.\n\nUse simulation, evaluation, experimentation, and behavioral signals to test ideas and understand likely impact before and after changes are introduced.\n\nPartner with Design and Engineering to translate those insights into changes to agent behavior, product capabilities, and the broader experience.\n\nCreate a continuous feedback loop where AI helps the team understand and improve the AI-enabled products we put into the world.\n\nMeasure What Matters\n\nDefine how product and agent performance should be measured across experience quality, task completion, business outcomes, and operational impact.\n\nUse behavioral data, analytics, evaluation results, and customer signals to develop an independent point of view on product performance.\n\nPartner with Analytics and Engineering to ensure the product is instrumented to answer the questions that matter.\n\nConnect product decisions to measurable outcomes and adjust direction as new evidence emerges.\n\nLead through Partnership\n\nWork with Design and Engineering as close partners from opportunity definition through implementation and optimization.\n\nPartner across Operations, Contact Center, Sales, Client teams, Analytics, Technology, and other functions to connect the digital product to the broader Safelite experience.\n\nCreate clarity around priorities, decisions, dependencies, and outcomes across the team.\n\nCommunicate product direction, learning, performance, and tradeoffs clearly to partners and senior leaders.\n\nPerforms other duties as assigned\n\nComplies with all policies and standards\n\nWhat You Will Need\nBachelor's Degree or equivalent work experience Required\n\n4-6 years of product management or digital product experience, including ownership of products from discovery through launch and continuous improvement.\n\nREQUIRED QUALIFICATIONS\n\n5+ years of product management or digital product experience, including ownership of products from discovery through launch and continuous improvement.\n\nExperience shipping conversational, AI-enabled, adaptive, or other intelligent digital products to real users.\n\nStrong product judgment and the ability to connect customer needs, business opportunities, technology capabilities, and evidence into clear product decisions.\n\nDemonstrated fluency using AI throughout the product lifecycle, including discovery, analysis, synthesis, prototyping, experimentation, and optimization.\n\nHands-on experience using AI-native tools to analyze interactions, investigate product and agent performance, identify patterns, and surface opportunities for improvement.\n\nExperience using evaluation, simulation, experimentation, observability, and behavioral data to understand and improve intelligent products.\n\nStrong analytical fluency and comfort moving between aggregate performance data and individual customer interactions to develop an independent point of view.\n\nWorking understanding of the technologies behind modern AI products, including models, retrieval, tool use, orchestration, evaluation, and observability.\n\nComfort working with APIs, integrations, identity, permissions, and the systems intelligent products need to take action.\n\nExperience working in continuous discovery and delivery environments where learning actively shapes product direction.\n\nStrong partnership skills with Design and Engineering and the ability to operate effectively in ambiguous, rapidly evolving product spaces.\n\nTARGET EXPERIENCE\n\nWe are looking for a product manager who has built digital products in environments where customer behavior, technology, and product possibilities evolve quickly.\n\nYou have owned a meaningful product area, worked directly with Design and Engineering, and used customer insight and behavioral evidence to shape product direction. You are comfortable moving between strategy and detail, from evaluating an opportunity to examining individual interactions when performance does not match expectations.\n\nYou do not rely on dashboards or other functions to tell you how the product is performing. You are comfortable working directly with the tools and evidence, investigating patterns, forming hypotheses, and developing your own point of view about where the product should improve or evolve.\n\nExperience with conversational, AI-enabled, or agentic products is particularly relevant. You understand that intelligent products require a different operating rhythm. They need to be observed, evaluated, tested, and refined continuously as the technology and the people using it evolve.\n\nRelevant experience may come from conversational AI, customer engagement platforms, applied AI teams, marketplaces, on-demand services, travel and hospitality, financial services, home services, modern automotive experiences, or other organizations building intelligent digital products.\n\nPREFERRED QUALIFICATIONS\n\nExperience building conversational, agentic, or AI-enabled products.\n\nExperience with AI-native conversation intelligence, evaluation, simulation, experimentation, or observability tools.\n\nExperience using large volumes of interaction data to identify product opportunities and guide prioritization.\n\nExperience with products that connect digital interactions to operational or real-world service delivery.\n\nExperience working across voice, conversational, and multimodal channels.\n\nExperience creating functional prototypes using AI-enabled development and prototyping tools\n\nCORE CAPABILITIES\n\nProduct Ownership. Takes accountability for a product area, its direction, performance, and evolution.\n\nOpportunity Identification. Connects customer needs, behavioral signals, business priorities, and technology capabilities to identify high-value opportunities.\n\nProduct Judgment. Makes clear choices about where to invest, what to test, and when to change direction.\n\nAI Product Fluency. Understands intelligent systems well enough to shape possibilities, constraints, and tradeoffs with Design and Engineering.\n\nAI-Enabled Product Optimization. Uses AI-native tools, interaction data, evaluation, simulation, and experimentation to understand and continuously improve product performance.\n\nCustomer and Business Acumen. Connects customer behavior and product decisions to measurable business and operational outcomes.\n\nLearning Velocity. Uses AI and evidence to shorten the path from hypothesis to learning to product decision.\n\nProduct Partnership. Works with Design and Engineering as peers in shaping the product.\n\nExecution Discipline. Turns product direction into measurable progress while managing priorities, dependencies, risk, and outcomes.\n\nWhat You Will Get:\nCompetitive weekly pay and bonus opportunities.\n\nTotal job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.\n\nUp to $5,250 in tuition reimbursement per year.\n\nView all our health, wealth and life offerings atwww.safelitebenefits.com\n\nExpected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to theSafelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote#LI-JR2\nThis job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.\nThis position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.\nOther qualifications may be required to ensure employment el...","description_format":"text","description_chars":12106,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-09-28T23:04:55Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.409,"p_room":0.36,"age_days":52,"expected_fill_days":28,"reasons":["conf:3","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/safelite-digital-product-manager-agentic-experiences","json_url":"https://alion.io/job/safelite-digital-product-manager-agentic-experiences.json","meta":{"generated_at":"2026-10-22T07:51:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786099},"rest":"https://alion.io/mcp/rest/get_company?id=1786099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafelite-digital-product-manager-agentic-experiences"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafelite-digital-product-manager-agentic-experiences"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafelite-digital-product-manager-agentic-experiences"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safelite-digital-product-manager-agentic-experiences\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafelite-digital-product-manager-agentic-experiences"}]}