{"id":3597637,"url":"https://alion.io/job/safenest-front-desk-support","title":"Front Desk & Support","company":{"id":2961666,"name":"SafeNest","domain":"safenest.org","url":"https://alion.io/company/safenest","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-02T05:40:55Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T04:47:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Front Desk & Support\nDepartment: One Safe Place\nReports To: Front Desk Manager\nFLSA Status: Non-Exempt, Hourly\nHours per week: 40\nSalary Range: $17.00 / hr\nJob Summary\nThis position supports the front desk operations at the SafeNest administrative office, serving as the first point of contact for clients, community members, and donors. Key responsibilities include client screening for services, managing intake processes for counseling sessions, scheduling appointments, and operating the phone system. This role also leads the front desk team by providing training, guidance, and ensuring seamless coordination of activities. Maintaining a welcoming, trauma-informed environment for clients and staff is a priority. Additionally, the position involves managing multiple databases, supporting the clinical team, and fostering a positive, client-centered atmosphere.\nPrimary Responsibilities\nEnsure strict confidentiality when handling client information, adhering to HIPAA regulations at all times.\nAssess and redirect crisis calls to the main office crisis line, determining callers' eligibility for services, and providing necessary referrals.\nPre-screen callers for participation in domestic violence, sexual violence, and batterers' treatment counseling groups.\nCoordinate and schedule appointments for orientations, intake sessions, and ongoing counseling with therapists.\nConduct initial phone interviews with clients in a compassionate and empathetic manner, gathering essential information.\nGreet and direct clients and visitors to the appropriate staff, creating a welcoming and supportive atmosphere.\nAssist donors presenting in-kind donations, expressing professionalism and appreciation.\nMaintain meticulous client files, ensuring accuracy, completeness, and timely data entry in accordance with supervisor guidelines.\nSupport the collection and documentation of client fee payments, following established operational procedures.\nProcess counseling referrals from external agencies, including CPS, courts, and other partner organizations.\nWork with court-ordered clients for the Batter’s Intervention Program and Anger Management classes.\nAccept, distribute, and organize incoming mail and packages for office staff.\nParticipate actively in team meetings, agency staff meetings, and required training sessions.\nFoster effective collaboration with volunteers and staff members to ensure smooth office operations.\nConduct thorough insurance verifications for clients enrolled in counseling programs, helping to streamline access to vital services.\nThis job description is not intended to be all-inclusive; the employee will be expected to perform other reasonably related job duties as assigned by immediate supervisor or other management as required.\nSkills and Qualifications\nMinimum Requirements:\nProblem Solving: Identifies and resolves issues promptly by gathering relevant information and developing alternative solutions. Collaborates effectively in group problem-solving, using logic and reasoning, even when addressing emotional topics.\nOral Communication: Communicates clearly in both positive and challenging situations. Listens actively, seeks clarification when needed, and responds thoughtfully to questions. Communicate effectively with all clients, including clients enrolled in Batter’s Intervention Program and Anger Management classes.\nWritten Communication: Produces clear and concise written content, ensuring accuracy in spelling and grammar. Adapts writing style to meet the needs of the audience. Communicate effectively with all clients, including clients enrolled in Batter’s Intervention Program and Anger Management classes.\nTeamwork: Demonstrates a balance between individual and team responsibilities. Values others' perspectives and is open to feedback, fostering a collaborative team environment. Prioritizes the success of the team over personal interests and supports the efforts of others to achieve success.\nDiversity: Demonstrates respect and sensitivity toward cultural differences and diversity. Actively promotes a respectful, harassment-free environment.\nEthics: Upholds the highest ethical standards and adheres to Safe Nest's core values. Maintains confidentiality and exercises discretion at all times.\nOrganizational Support: Adheres to policies and procedures while actively supporting the goals and objectives of Safe Nest.\nJudgment: Exhibits sound judgment by making informed decisions and providing clear, rational explanations for choices. Involves the appropriate individuals in the decision-making process in a timely manner.\nPlanning/Organizing: Effectively manages time and resources, prioritizing tasks and developing realistic action plans.\nProfessionalism: Maintains composure under pressure, treating others with respect and consideration, regardless of their role or status. Takes responsibility for actions and consistently follows through on commitments.\nAttendance/Punctuality & Dependability: Consistently arrives on time and ensures work responsibilities are met. Takes ownership of actions and follows management direction. Willing to work extra hours when necessary to achieve organizational goals.\nDesired Qualifications (optional):\nBilingual Proficiency: Preferred proficiency in both English and Spanish.\nPhysical Requirements and Work Conditions\nThe physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEx. Must be able to lift 25lbs.\nEx. Must be able to communicate verbally in English so that callers, residents, and staff can understand and communicate effectively.\nEx. Office is located within a confidential shelter and an additional administrative office. The noise level in the work environment varies.\nEqual Opportunity Employer\nSafeNest is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, gender identity, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local laws.\n\nPay Range: $17 per hour","description_format":"text","description_chars":6334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-02T05:40:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/safenest-front-desk-support","json_url":"https://alion.io/job/safenest-front-desk-support.json","meta":{"generated_at":"2026-11-05T05:50:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2961666},"rest":"https://alion.io/mcp/rest/get_company?id=2961666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafenest-front-desk-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafenest-front-desk-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafenest-front-desk-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safenest-front-desk-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafenest-front-desk-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3597637}},{"tool":"search_jobs","arguments":{"company":"safenest.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3597637},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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