{"id":1319747,"url":"https://alion.io/job/safetrust-it-systems-support-administrator","title":"IT Systems & Support Administrator","company":{"id":3828175,"name":"Safetrust","domain":"safetrust.com","url":"https://alion.io/company/safetrust","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2013},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T22:15:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Safetrust\nSafetrust is building the future of identity. Imagine a world where your phone, wearable, or digital credential becomes your secure key-unlocking buildings, systems, and experiences seamlessly across physical and digital environments. That’s what we do.\nOur platform combines IoT devices,mobilecredentials, and cloud-native architecture to power secure access for Fortune 200 companies and global enterprises. As we evolve from a hardware-centric model to a platform and services-driven business, marketing plays a critical role in shaping how the market understands-and adopts-Safetrust.\nRole Overview\nThe IT Systems & Support Administrator is responsible for supporting the day-to-day IT operations of Safetrust’s Vietnam office and production environments. This role provides hands-on technical support across end-user computing, network infrastructure, user access, endpoint management, IT assets, and onsite technology operations.\nWorking closely with Safetrust’s global IT team, the IT Systems & Support Administrator serves as a key onsite IT resource in Vietnam, troubleshooting technical issues, supporting Cisco network infrastructure, maintaining IT equipment and documentation, and helping ensure established security and operational standards are followed.\nThe ideal candidate brings hands-on enterprise IT support experience, strong networking fundamentals, sound technical judgment, and the ability to work independently while collaborating effectively with global teams.\nThis position requires working at and traveling between Safetrust’s two Ho Chi Minh City locations based on business and operational needs:\nDistrict 7:Unit 4, 3rd Floor, Standard Factory H, Plot Va.06-08-10c, Street 17, Tan Thuan Export & Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, HCMC 756200.\nDistrict 4:Level 6, Khanh Hoi 2 Building, 360A Ben Van Don St, Ward 1, District 4, Ho Chi Minh City, HCMC 754522.\nKey Responsibilities\nEnd User Support\nProvide first-line support for hardware, software, accounts, printers, and peripherals.\nConfigure and deploy laptops, desktops, and related devices.\nSupport meeting room technology and day-to-day office IT needs.\nTroubleshoot and resolve user issues or escalate when appropriate.\nNetwork & Infrastructure Support\nAssist with monitoring and troubleshooting Cisco switches, routers, firewalls, and wireless infrastructure.\nSupport VLANs, IP addressing, and structured cabling.\nParticipate in network maintenance and equipment deployment activities.\nUser Access and Identity Management\nSupport onboarding and offboarding activities.\nProvision and de-provision user accounts.\nAssist with Google Workspace administration.\nFollow access control and least-privilege standards.\nAsset and Endpoint Management\nMaintain IT asset inventories and configuration records.\nPrepare and recover devices.\nSupport mobile devices and endpoint management activities.\nMaintain CMDB and equipment documentation.\nSecurity & Compliance\nFollow IT security and data protection policies.\nRecognize and report suspicious activity and phishing attempts.\nEscalate incidents appropriately.\nSupport adherence to established IT procedures and standards.\nDocumentation and Process Improvement\nRecord incidents and requests within ticketing systems.\nMaintain technical documentation and SOPs.\nParticipate in continuous improvement initiatives.\nAssist with project activities as assigned.\nVendor and Global Team Collaboration\nIn collaboration with Procurement, vet and evaluate vendors and service providers supporting IT Operations.\nCoordinate approved vendor access to Safetrust facilities and serve as the onsite point of contact for IT-related vendor activities.\nOversee vendors and service providers while onsite to help ensure work is performed in accordance with approved scope, site requirements, security protocols, and IT standards.\nCommunicate effectively with colleagues in Vietnam, Australia, and the United States.\nOccasionally provide support outside normal business hours to support global operations.\nQualifications\nRequired:\nDiploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field.\nAt least five years experience in a previous enterprise environment.\nDemonstrated experience and understanding of networking fundamentals including TCP/IP, Routing and switching, VLANs, DNS and DHCP, and Basic firewall concepts\nKnowledge and experience working with and troubleshooting computer hardware, peripherals, and structured cabling.\nExposure to Google Workspace administration.\nExposure to Windows and macOS environments.\nExperience with Jira Service Management or other ticketing platforms.\nKnowledge of endpoint management tools such as Intune, Jamf, or MDM platforms.\nAbility to troubleshoot technical issues methodically.\nUnderstanding of Wi-Fi networking and VPN technologies.\nStrong written and verbal English communication skills.\nStrong customer-service orientation.\nStrong attention to detail and organizational skills.\nAbility to prioritize tasks and work collaboratively in a team environment.\nCommitment to continuous learning and professional growth.\nPreferred:\nMicrosoft MCSA certification or currently pursuing certification.\nCompTIA A+, Network+, Cisco CCNA, or equivalent certifications.\nBasic scripting experience using PowerShell, Bash, or Python.\nFamiliarity with physical access control systems is an advantage.\nPhysical Requirements\nAbility to lift and move IT equipment weighing up to 20 kilograms.\nAbility to work at desks, network racks, and production areas.\nAbility to travel between Safetrust office and production locations when required.\nSuccess Measures\nSuccessful performance in this role will be demonstrated through:\nTimely and professional support of end users.\nAccurate maintenance of IT assets and documentation.\nCompliance with IT security and operational procedures.\nContinuous growth in technical knowledge and capabilities.\nReliable support of Safetrust's network and endpoint infrastructure.\nEffective collaboration with global teams and stakeholders.\nWhat we Offer\nStructured training and mentorship from experienced IT professionals.\nExposure to enterprise networking, access management, cybersecurity, IT asset life-cycle management, CMDB, and IT operations.\nHands-on experience supporting a global technology organization.\nCompetitive compensation and benefits in accordance with company policies.","description_format":"text","description_chars":6438,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T20:47:43Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":42,"reasons":["conf:9","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/safetrust-it-systems-support-administrator","json_url":"https://alion.io/job/safetrust-it-systems-support-administrator.json","meta":{"generated_at":"2026-09-30T03:00:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2304,"day_limit":5000,"remaining_today":2696,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}