{"id":3419541,"url":"https://alion.io/job/safety-technology-customer-service-representative","title":"Customer Service Representative","company":{"id":2790068,"name":"Safety Technology","domain":"safetytechnology.com","url":"https://alion.io/company/safetytechnology","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chelmsford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T04:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-08T11:24:13Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Customer Service Rep\nCustomer Service Representative receives and coordinates information on customer needs including quotations, orders, lead times, delivery information etc.; coordinates with engineering, production, accounting departments and management when necessary.\nKey Role Deliverables:\n\n• Coordinates information on requests for quotations, orders and lead times from internal (HITEC Engineers, production personnel) and external customers. Relays pertinent information.\n• Coordinates with other departments in handling purchase orders and providing service to customers.\n• Achieves and maintains rapport with customers and works towards giving best possible customer service.\n• Uses Syteline (CSI) ERP System and Salesforce (CRM system) to record and retrieve customer information, stock status, purchase order status, enter and make changes on customer sales orders, performs daily invoice run, prints daily pack slips and coordinates shipment method and necessary paperwork for each customer order.\n• Administers quotations, sales order requests set up by engineers.\n• Ensures that correct information is used for retrieving and inputting information into ERP System.\n• Acknowledges purchase orders and order information to customers.\n• Performs follow ups on quotations, customer inquiries and shipments. Tracks all follow ups on spreadsheets and in customer relationship database as needed.\n• Handles needs of Sales representatives (information requests, bookings and sales reports, literature requests).\n• Checks with Accounting Department concerning credit status and assists with credit issues as needed.\n• Assists Accounting with Collection of Past Due Accounts.\n• Relays delivery status and coordinates shipment information, maintains on time delivery status in Syteline (CSI10) ERP System.\n• Assigns RMA numbers for returns and administers appropriate paperwork and information.\n• Acts as Front Desk Support – (Visitors, Mail and other required activities)\n• Performs administrative duties as assigned.\n• Answering Teams Phone System – Operator and Personal Lines\nExperience:\n• High school diploma or general education degree (GED)\n• Intermediate knowledge of Outlook, MS Office (Word, Excel, PowerPoint) \n• Experience with ERP and CRM applications.","description_format":"text","description_chars":2270,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-28T20:34:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":11,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/safety-technology-customer-service-representative","json_url":"https://alion.io/job/safety-technology-customer-service-representative.json","meta":{"generated_at":"2026-11-08T15:12:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2790068},"rest":"https://alion.io/mcp/rest/get_company?id=2790068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsafety-technology-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsafety-technology-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsafety-technology-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/safety-technology-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsafety-technology-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3419541}},{"tool":"search_jobs","arguments":{"company":"safetytechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3419541},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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